Salesforce Business Analyst

Introduction
At IBM our Project Managers excel by leading and coordinating a project team’s overall performance scope cost and deliverables. Our clients rely on timely and efficient status reports and as Project Manager you will drive the charge with project direction metric definition and performance management. If you are ready to help our clients and project teams succeed we would love to meet you!

Your Role and Responsibilities

Octo an IBM company is an industry-leading award-winning provider of technical solutions for the federal government. At Octo we specialize in providing agile software engineering user experience design cloud services and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times Octo is an employer of choice!

You…

As a Salesforce Business Analyst at Octo you would support a multi-year high-profile software development project in support of the Department of Veterans Affairs. This position is expected to have a strong background in Salesforce analysis to support a high-demand customer success environment.

Us…

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking agile design principles and that solutions are built in collaboration with not for our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation leveraging modern tools and low code/no code for reusability and faster delivery.

Responsibilities…

• Document system changes configurations and frameworks.
• Provide analysis for system design and redesign.
• Collaborate with architects and stakeholders to elicit specifications and requirements to develop innovative solutions.
• Prepare functional documents and requirements review with the stakeholders and obtain sign off.
• Assist with Quality Testing including creating Test Scripts and Training artifacts.
• Work directly with and serve as the liaison between business teams technology teams and support teams.
• Translate requirements and artifacts to agile user stories.
• Assist in quality assurance and contribute to the testing and debugging of solutions as needed.

Years of Experience: 2+ years of Salesforce Business Analysis experience.

Education: BA/BS degree required.

Location: Remote within the United States. Must have reliable internet service that allows for effective telecommuting.

Clearance: Ability to obtain government clearance. Must be eligible to work in the United States.

Required Technical and Professional Expertise

• Bachelor’s degree required or requisite experience.
• Excellent communication skills with equally adept critical thinking abilities.
• Detail oriented with the ability to define a reliable and accurate work product.
• Experience establishing documenting and maintaining procedures and processes.
• Strong organizational and time management skills.
• Salesforce Certified (Business Analyst preferred).
• Experience working in iterative agile environment.
• Ability to QA Salesforce Solutions.
• Understand all aspects of Salesforce configuration and technical/functional capabilities including all changes and potential system implications related to releases.
• 2 years as a Salesforce Business Analyst.
• Must be able to use a computer.
• Must be able to communicate both verbally and in written form.
• Must be able to obtain a government security clearance.
• Must be eligible to work in the United States.
• Must have reliable internet service that allows for effective telecommuting.
• Clearance: Ability to obtain government clearance. Must be eligible to work in the United States.

Preferred Technical and Professional Expertise
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