Salesforce Business Analyst

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

OpenX, the world’s largest people-based advertising exchange, is seeking a Commercial Operations (Salesforce) Analyst.

The Commercial Operations(Salesforce) Analyst will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity. 

Key Responsibilities

• Reports directly to the Sr Manager of Commercial Operations
• Partners with key stakeholders along with Sr Manager of Commercial Operations, to identify how business requirements can be gathered and delivered to ensure improved user experiences and reduced cost and time impacts 
• Provides expert support to key stakeholders and Salesforce Product Owner in managing system and process changes
• Produces functional, technical and system design documentation
• Creates test scenarios for applications and enhancements, ensuring functional requirements are met
• Facilitates testing of new Salesforce functionality rollouts and develops complex reports and dashboards to support the delivery of key business metrics
• Delivers effective training modules and user guides, identifies and develops super user knowledge and capabilities across the business 

Requirements:

• Bachelor's degree or equivalent - Salesforce Certified Administrator (ADM201)
• Experience in ad tech projects with salesforce
• Experience working with distributed teams and various time zones
• Strong knowledge in Sales processes, account management, analytical cloud 
• 2+ years of experience with Salesforce.com setup and configuration
• 3+ years business analyst experience - 1-2 years project management experience preferable
• Excellent knowledge of the full SDLC
• Proficient Google Suite, MS Excel, Word, PowerPoint and Visio user 
• Extensive experience in data modeling, process mapping and specification documentation using JIRA and Atlassian Confluence
• Experience facilitating workshops and discussion sessions

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. 

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.

Effective Date: April 18, 2024