Salesforce Business System Analyst

Marketing Product and Digital Division
As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.

• Support CNB's Salesforce users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations
• Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders
• Understand & analyze cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions
• Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation
• Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation
• Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap
• Maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation
• Create and maintain custom reports and dashboards for various teams
• Provide on-going support for Salesforce evolution; participate in projects as a Subject Matter Expert, to drive product roadmap successfully forward and ensure alignment with CNB's overall Salesforce strategy
• All other appropriate duties as required.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 4 years experience in a technical support and/or customer service role
• Minimum of 3 years business/data analytics experience
• Minimum of 1 years experience in a technical or business Salesforce-related role or Salesforce Certification

Skills and Knowledge

• Salesforce Certified Administrator Certification