Salesforce Business Systems Analyst

At Axon, we’re on a mission to Protect Life. We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact 

We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest customer experience technologies to decrease customer effort and increase efficiency. This is an excellent opportunity to come be a part of the Digital Customer Experience Team (DCX) where you will feel your impact and help shape Axon’s future success in a very visible way.

Your primary role will be to help take Axon’s customer facing platforms to the next level. You will work alongside business systems analysts and developers in Axon’s Digital Customer Experience team to support the expansion of Axon’s B2B Support Portal and Learning Management Systems (LMS). You will be recognized as the B2B Support Portal and Learning Management Systems (LMS) technical subject matter expert (SME) and work closely with stakeholders to build new key features and fix bugs for these important customer platforms.

What You’ll Do 

Location: Remotely from USA OR Onsite at our Scottsdale, Arizona office OR Onsite at our Seattle, Washington office

Reports to: Director, Digital Customer Experience

Direct Reports: None

• Manage technical operations in the B2B Support Portal and Learning Management System (LMS) including the front-end system and the back-end system processes and data.
• Provide second-tier technical support of the B2B Support Portal and LMS and the Salesforce integration. Interact with vendors to troubleshoot issues as needed.
• Serve as the primary data administrator including managing users, roles, completions and data feeds from and to other internal sources.
• Monitor for reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Build and prepare reports on support portal and training utilization, certifications and overall program participation.
• Assist in technical research and development to enable continuing innovation within the Salesforce and LMS architecture.
• Facilitate periodic access reviews to meet regulatory audit requirements.
• Provide training and support to internal users.

What You Bring

Required Skills / Experience

• 1-3 years experience in a systems administration or development role.
• 0-1 years experience in Salesforce administration or development working with custom objects, automations (Flow and or APEX), and integrations.
• Salesforce Certified Administrator
• Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar.
• Ability to explain technologies to non-technical personnel.
• Tableau and/or Power BI report building experience.
• Extreme attention to detail and accuracy.

Preferred Skills / Experience

• Bachelors degree in MIS, CIS, CS, or related field.
• Prior experience with LMS platforms and eLearning/Instructional support.
• Prior experience with programmatic development of Apex, HTML, CSS, Javascript, web services, RESTful APIs.
• Salesforce Certified Advanced Administrator and other Salesforce certifications.
• Experience with international data privacy / residency regulations in markets such as Canada, Australia, EU.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

*Benefits listed herein may vary depending on the nature of your employment and the location where you work *

#LI-Remote

Pay Transparency

 The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 80,000 in the lowest geographic market and USD 120,000 in the highest geographic market. The on target earnings range for this role is between USD 90,000 in the lowest geographic market and USD 140,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits).