Salesforce Commerce Cloud Principal Architect (B2C)

Role and Responsibilities

• Serve as day-to-day technical platform SME to client and internal teams, including partnership with Bounteous sales teams to support business development efforts
• Lead discovery efforts to gather necessary information from clients and internal team members to appropriately understand business needs and solution requirements for B2C eCommerce efforts *
• Develop deep knowledge of each client's business and available data to ensure solution is on par with client's commerce objectives
• Translate business needs into detailed technical requirements for platform configuration, data schemas and system integrations to deliver against business needs
• Lead solution design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Maintain expert level understanding of the Salesforce product suite, including but not limited to Commerce, Marketing, and App Clouds
• Maintain current Salesforce B2C Commerce Architect certification
• Provide oversight and governance of sold and managed Salesforce projects
• Manage the delivery of and help coordinate all elements of a Salesforce Core and/or Commerce Cloud implementation
• Create Architecture and Technical specifications documents
• Work closely with project management team to manage workflow and deadlines across multiple, simultaneous platform-related projects and change controls

Preferred Qualifications

• Bachelor’s degree in Computer Science, a related business or technology field, or equivalent work experience required
• 10+ years experience in a CRM or Software Development role working with data-driven applications
• Minimum of 5 years working with Salesforce Cloud systems as a Platform Architect, with demonstrated experience leading 3+ platform implementation projects
• Minimum of 5 years in direct-to-consumer Salesforce B2C Commerce Architect experience in the areas of solution design, commerce user flows, digital merchandising, information architecture, systems integration, data modeling
• Agency experience preferred, with 3+ years experience in a client-facing role and knowledge of overall agency structures and agile project management methodologies
• Additional Salesforce architect certifications are highly valued
• Exposure to other Salesforce Industry Cloud (Consumer Cloud, Financial Services Cloud, Heath Cloud, etc.) capabilities is a plus
• Proven ability to design and optimize business processes and integrate business processes across disparate enterprise systems
• Configuration experience using the Salesforce point-and-click developer interface (e.g., Flows, Lightning Data, etc.)
• Awareness of programmatic solutions on the Salesforce platform including Apex, LWCs and VisualForce
• Understanding of the Salesforce data loader for data migration activities in Salesforce, and/or Dataloader.io
• Knowledge of integration and headless/composable architecture as well as third-party integration tools and ETL (Such as MuleSoft, Boomi, Informatica, Jitterbit etc.) with Salesforce
• HTML, XML, APIs, JavaScript, and Ajax web development languages
• Expert understanding of B2C commerce practices, including customer journeys, composable storefronts, order management and payment systems, and cross-channel experiences
• Excellent oral and written communication skills
• Experience managing and upskilling teams and supporting individual team member growth
• Comfortable working with all levels of an organization and capable of communicating as effectively with technical staff as with business and management 
• Deep functional and technical understanding of SaaS, PaaS, IaaS and other Cloud Computing Services is a plus