Salesforce Communications Cloud - Solution Architect - Global Salesforce, US

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In more than 42 markets across the US and around the world, Slalom's teams have autonomy to be responsive to the market and do what's right for our teams and clients. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to more than 9,000 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2020 and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 4th largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to meaningful work that aligns to their personal and professional goals.

You are experienced at delivering Salesforce Industies/Vlocity solutions and have a led full-lifecycle implementations. You are extremely organized, self-driven individual with a "get it done" attitude and a passion to solve collaborate around business and technology. You will be great with people and a strong leader who can manage Slalom clients and lead an internal team to help reach successful outcomes.

What You'll Do
• Effective in working with customers, including business executives, business analysts, and IT development staff
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
• A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.
• You'll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.
• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
• Up to 50% travel may be required.

What You'll Bring

Experience
• You will have 8+ years of experience of working on deployment teams, ideally using Agile development techniques
• Salesforce - You will have direct experience in working with Salesforce (at an Admin level, minimum)
• You will have an in-depth understanding of key health insurance principles, including rate models, underwriting, claims processing, etc.
• You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health Insurance clients
• You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You'll have excellent communication skills to communicate with customers, partners, and internal team members
• You'll have the vision to help us take our company to the next level

TECHNICAL SKILLS
• In-depth knowledge of key processes in industry-specific solutions (e.g. rate, quote, underwrite, Premium, Claim and Policy management)
• Process modeling tools and best practices
• Project management tools and best practices
• Data modeling
• Systems analysis and design

DESIRED CERTIFICATIONS/QUALIFICATION
• Salesforce Industries/Vlocity project experience strongly desired
• Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
• Salesforce Sales/Service Cloud Consultant
• Salesforce Administrator
• Salesforce Developer
• Certified Scrum Master / Certified Product Owner

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 42 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 9,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For six years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.