Salesforce CRM, Associate

Job Description

As a Salesforce CRM Associate, you will take over the role of being the point of contact regarding Veeva, KPI’s analysis, as well as compensation calculations & development incentives compensation plan.

You will be responsible for supporting our commercial team in the activities of key performance indicators in the field, target & segmentation process, testing all Veeva new implementation.

Key Responsibilities

• Compile and deliver incentives performance reports to end users in a regular basis.
• Participate on the development and implementation of power BI dashboard.
• Compile and deliver the information extracted from Veeva CRM, generating field force KPI’s, CLM and other digital promo tools analyses and reports.
• Support BI/Decision Support Assoc. Director to provide integrated field force analytical solutions (dashboards and BI) to support business areas (Sales/Marketing, Mkt Access and Medical)
• Maintain HCP target & segmentation analysis for both BU
• Conduct targeting and field force sizing analyses
• Support field force in the questions related with the use of Veeva CRM
• Contribute with the development of sales incentives metrics and calculation annual plan.
• Active participation in quarterly Veeva CRM calls.
• Build strong relationship with all colleagues from Global team regarding CRM subjects
• LATAM responsibilities.

Qualifications

• University degree in marketing / economics / statistics /engineering or comparable is needed.
• 1-3 years’ experience working with Salesforce effectiveness analysis, preferably in a pharma/biotech environment.
• Ability to multi-task and be proactive & independent in a fast-paced, dynamic environment.
• Proven ability to effectively manage insights generation trough multi factorial analyses including field force performance KPI’s, target & segmentation and incentive compensation.
• Good communication skills
• Fluency in English is highly preferred.
• Understanding of corporate and operational business issues.

Additional Information

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.