Salesforce Developer

Global Blue has developed a service centre in central Europe to centralise many of the administration tasks from the local subsidiaries. Salesforce Developer is part of this organizational structure and operates under the Customer Service department.

As a Salesforce Developer your job will be responsible for transforming design and product vision into working product. You will be developing, customizing, and enhancing functionalities of Salesforce platform. Having discussions with team and other stake holders to map and implement the user stories. Working mostly with Experience cloud, Service cloud (Einstein tools).

Responsibilities 

• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements
• Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components, assist with each release cycle to implement and deploy new/updates to existing applications and code
• Striving towards coding best practices and data quality
• Provide on-going technical support for existing customization and configurations being used on the Salesforce platform
• Salesforce configuration changes, including (but not limited to): Workflow, fields, page layouts, record types, custom settings, dashboards, and reports
• Development in: a. Service Cloud, b. Experience cloud

Main KPI’s 

• Main KPI will be measured by tickets worked on in Jira

Competencies  

• Secondary education degree or University degree (Bc/MA)
• At least 2 years’ experience in similar role
• Experience in Service Cloud, Community Cloud
• Previous experience with Chatbot design and Einstein tools
• Advanced Salesforce development experience, with a strong focus on Apex and Visualforce or Lightning Component development
• Hands on experience in Java or C# development experience including solid HTML, JavaScript, and CSS
• Good communication skills

Skills 

• A proactive attitude to platform enhancements
• A desire to implement best practice solutions
• Available and responsive to questions
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels
• Gathering requirements and proposing technical solutions
• Training users and creating training materials
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, fields, page layouts, record types, custom settings, dashboards, and reports
• Demonstrates enthusiasm towards continued personal/professional development
• Active in the Salesforce community

Qualifications and education requirements 

• Working experience min 2 years with SF products
• Previous experience in Customer Service is an advantage, but not a must. Position is not suitable for fresh graduates.
• Secondary education degree or University degree (Bc/MA)