Salesforce Enablement Manager

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 0 months. This term could be extended based on company business needs.

CW-Data Analyst IV

The Lead Data Analyst reviews and approves complex analytics and statistical modeling on large data sets that identify current market sector trends and customer patterns. This job directs the examination and identification of data patterns and trends that help answer business questions and improve decision-making. The Lead Data Analyst oversees the collection of data sources, as well as the analysis and extraction of key data and information. This job also ensures that data quality meets the organization's information system needs and requirements.

Key Responsibilities and Duties

• Approves mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.
• Analyzes and reviews trends found from modelling to inform other lines of business such as product development and marketing decisions.
• Oversees data mining models, statistical reporting and data analysis methodologies to identify key customer segments and to simulate impact of potential business decisions.
• Develops and presents detailed reports and conclusions for business, finance, and investment management based on data summaries.
• Analyzing results for multiple functions and communicating conclusions from complex models to a wide range of audiences.
• Partners with other areas of the business to model outcome of implementing potential business strategies.
• Manages large, complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Job Description

The Data Reporting Sr. Analyst supports the organization's global customer relationship management (CRM) technology instance for sales reporting. This job is responsible for supporting the organization's global distribution teams by managing user requests, enhancing user experience, providing user training, and managing data integrity of the platform. This job assists in the implementation of business processes and improvements that drive customer satisfaction and reduce risk. This job also is responsible for activities associated with ongoing enhancements and integrations, including business requirements, documentation, testing, and training.

Key Responsibilities and Duties

• Performs application configuration and customization (e.g., managing pick lists, developing workflows), including testing and evaluation, to ensure quality and consistency.
• Performs user support to analyze and resolve simple to complex application issues.
• Drives user adoption of customer relationship management (CRM) technology and ensures that users are able to navigate the application.
• Manages and maintains data within the CRM to ensure data adheres to data standards.
• Recommends and implements data quality processes and provides sign off on data-related changes.
• Identifies gaps between business needs and standard CRM application functionality.
• Partners with information technology (IT) partners to design and document solutions to bridge the gaps, and provides detailed business requirements for CRM developers.
• Develops, documents, and executes test plans to assess business processes.
• Assists and advises technical architects on design decisions, both within the CRM technology and other connected applications.

Related Skills

Start Date: 25-Jul-2023

End Date: 28-Jul-2023

Travel Required: No

Base Pay Range: $77.14/hr. - $83.57/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

For Applicants of Greenwood residing in Brazil (English), click here.

For Applicants of Greenwood residing in Brazil (Portuguese), click here.

For Applicants of Westchester residing in Brazil (English), click here.

For Applicants of Westchester residing in Brazil (Portuguese), click here.