Salesforce Help Desk Analyst

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

CoreLogic is a future-facing data and technology company that powers the residential real estate ecosystem. As a formerly public company, you will join a best-in-class finance organization supporting a fast-growing and acquisitive business.

The Help Desk Analyst handles Tier 1 requests from internal clients using Salesforce.

• Act as key point-of-contact and first level of support for the communication and resolution of CRM/CPQ related questions/issues
• Will be primarily responsible for the day-to-day administration for all CRM/CPQ users and will assist in the upkeep and maintenance of data quality for all CRM/CPQ inputs. (i.e. opportunities, leads, service requests, accounts, contacts, assignments, etc.)
• Manage the HelpDesk inbox and answer all questions or inquiries
• Administration of sales modernization tools such as Cadence Mgmt, Conversation Intelligence and Knowledge Mgmt Platform.
• Train new users on the CRM/CPQ and train existing users on new or enhanced functionalities through onboarding, group trainings or on a one on one basis
• Maintain the CRM/CPQ HelpDesk website by creating new collateral and updating information and job aids
• Define and document best practices within CRM/CPQ and socialize/train the organization
• Must develop standardized tools, methodologies and business processes aimed at improving operational efficiency
• Align with business analysts, administrators and users of CRM/CPQ reporting tools to reflect sales structure systems
• Ability to go beyond the numbers and consider the broad business implications in helping management and business partners identify and exploit opportunities to improve business performance

Job Qualifications:

Independence

• This is a highly independent position that requires self directed individuals
• Must work and coordinate with other members of the team
• Has creative latitude to work outside of guidelines

Education & Experience:

• Bachelor's degree or equivalent combination of education and experience
• Minimum 2-5 years experience in a Sales Support role

Knowledge and Skills:

• Communication Skills - both verbal and written, ability to communicate at all levels.
• Ability to train and be comfortable with public speaking
• Be able to take complex data and translate it into simple terms
• Time management and ability to work within SLA's
• Analytical/Financial Acumen - ability to understand financial data to translate into trends
• Understand process flows and be able to look at a wholistic process to identify inefficiencies
• Salesforce certification a plus

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

Privacy Policy - http://www.corelogic.com/privacy.aspx

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