Salesforce Junior Admin and Sales Support

Salesforce Junior Admin and Sales Support– Denver, CO

As Salesforce Junior Admin and Sales Support, you’ll play a vital role at Western Union supporting our global Sales organization. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce Sales platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore the Salesforce Junior Admin and Sales Support should enjoy all aspects of user management including support tickets, training, and designing solutions, working on ongoing strategy, optimizing sales operations with user engagement and satisfaction a priority.

Western Union powers your pursuit

We are looking for someone with a strong understanding of the Salesforce Sales Cloud and a desire to keep learning and growing. You should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions.

Role Responsibilities

· All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups

· User support tickets

· Identify and gather requirements from users and stakeholders.

· Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.

· Monitor user adoption and focus teams on where to spend time.

· User training and creating training materials.

Role Requirements

· Salesforce product knowledge and 1-2 years hands-on administration experience with Sales Cloud

· Bachelor’s/Postgraduate degree, or professional qualification

· Training users and creating training materials

· Certified Salesforce Administrator

· Data retrieval and manipulation

· Gathering requirements and proposing technical solutions

· Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

· Experience implementing Salesforce configuration changes including (but not limited to): Flow, custom fields and objects, page layouts, record types, custom settings, dashboards and reports, permission sets, custom metadata

· Active in the Salesforce community

· A proactive attitude to platform enhancements

· A desire to implement best practice solutions

· Available and responsive to questions

· Excellent relationship-building skills and ability to liaise with stakeholders at all levels

· Demonstrates enthusiasm towards continued personal/professional development

We make financial services accessible to humans everywhere.

Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers

around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary

The on-target earnings range is $52,700.00 - 84,000.00USD per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/) Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States-specific benefits include:

• Family First Program

• Medical, Dental and Life Insurance

• Parental leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-31-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.