Salesforce Manager

Who We Are

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1 in 4 elementary-school and more than 1 million middle-school students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Our instructional materials – including 450+ hours of digital math learning – are free for teachers and families. Zearn also offers school and district- and statewide licenses and professional development to support implementation.

Everything Zearn does is driven by the belief that every kid can be a math kid. Learn more about us at https://about.zearn.org/.

We’re looking for an exceptional Salesforce Manager to play a critical role in scaling our sales operations to help the organization effectively and efficiently serve our quickly-growing customer base. You’re a great fit for this role if you are passionate about mission-driven work and Salesforce automation, finding ways to constantly improve systems, and working with stakeholders of varying knowledge bases.

What This Role Will Do:

Continuously improve, enhance, and architect Zearn’s Salesforce org:

• Determine the optimal architecture for Zearn’s Salesforce org
• Work with stakeholders to understand existing challenges, determine solutions using best practices, and implement changes to improve functionality
• Implement Flows to automate actions, tasks, and complex business processes, ensuring that best practices are implemented in Flow creation and architecture
• Support Zearn in using third-party tools more effectively to better streamline the sales process
• Perform audits of Salesforce org to determine areas of clean up, repurposing, and removal, and identify additional opportunities for improvement by staying updated on new tools and capabilities
• Work with cross-functional teams including Finance, Legal, Support, and Engineering to institute solutions that serve all teams and external systems, including assessing and building cross-functional system integrations

Manage data dashboards, data accuracy, and campaigns

• Set up dashboards and reports to track sales operations and performance, identify areas for improvement, and provide data to stakeholders
• Utilize Data Loader/DataLoader.io and Excel to conduct data clean ups, data uploads, and expediting of sales processes.
• Manage campaign email blasts for sales team

Onboard, train, and support users

• Provide users with training and Salesforce day-to-day education through onboarding, trainings, and videos.
• Train sales team to utilize sales tools and systems to increase sales productivity and performance, including CRM and additional sales tools such as Acuity
• Onboard new Salesforce users
• Develop and maintain training documentation, resources and videos
• Manage users, profiles, roles and permission sets
• Manage Internal user ticketing system, and serve as the main point of contact for users to reach out to with Salesforce questions, concerns or requests

What You’ll Bring To The Role:

• 5 years of work experience, including 3 years of experience working directly with Salesforce orgs
• Salesforce Administrator Certification
• Deep knowledge of Salesforce flows and the platform as a whole
• Experience with document generation tools like Conga
• Proficiency in Excel, data analysis, secondary research
• Strong attention to detail, and superior organizational skills
• Ability to take ownership of projects from planning through execution
• Strong interpersonal skills
• Passion for mission-driven work

Nice To Haves:

• Understanding of Looker, Zendesk, NetSuite, and/or Acuity
• Experience with Apex, Python
• Salesforce Platform App Builder Certification, Sales Cloud Consultant Certification, Advanced Administrator Certification

Location:

This role is remote, however you may be required to travel for business and team building meetings.

Compensation & Benefits:

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, and a generous PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children.

To Apply: https://apply.workable.com/j/06ABA1EA23

Zearn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.