Salesforce Operations Manager

Position Summary:

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

Bottomline is looking for a passionate and hands-on Salesforce Operations Manager with a solid understanding of the SF Platform and proven management experience. You will be responsible for leading a team of SF Admins and BA’s that support our current production instances of SF.

To be successful in this role, you will have a passion for all things Salesforce, people, and processes. You can balance tactical/actionable efforts while maintaining vision of our overall strategy within our Salesforce org and business. We are looking for someone who can keep up with Bottomline’s exciting growth, be hands-on in incident management and support & lead a growing team to deliver high impact and value to our business.

This position can be based out of a REMOTE location within the US, East coast preferred. 

How you’ll contribute:

• Oversee a team of 5-6 SF admins/BAs.
• Own the day-to-day prioritization and organization of the team’s workload in our Salesforce CRM system.
• Vigorously monitor & be hands-on in the resolution of daily support/maintenance tickets as well as production incidents.
• Work with the team and Project Manager to estimate work efforts and project timeframes in a consistent and reliable manner.
• Assist Product Owner in the implementation of a Brand-New modern & scalable instance of Salesforce.
• Provide timely feedback on work-in-progress items, clarify requirements, and contribute to removing roadblocks or impediments for the team and business.
• Build a deep understanding of Bottomline’s core processes and their relationship & management in Salesforce (and other integrations)
• Identify and address opportunities for improvement in our CRM platform
• Engage and collaborate effectively with cross-functional teams on a daily basis as they directly support our large customer base.
• Mentor team and ensure they meet career growth & development milestones while building a culture of accountability.
• Perform other duties as assigned.

What will make you successful:

• 5+ years of SalesForce Admin Experience
• Must have previous experience owning and/or implementing Salesforce including customized ‘off-the-shelf’ technologies.
• Salesforce Admin Certification Preferred but not required.
• 2+ years of concurrent management experience within a SF environment
• Experience in Agile to delivery technology solutions on time, on budget and to specification.
• Proven track record in meeting ambitious deadlines
• Strong communication skills (written and verbal) with an ability to expeditiously escalate issues to appropriate channels.
• Talent for synthesizing complex problems, constructing top-notch solutions with consideration to organizational impact, prioritizing and executing or delegating in a timely manner.
• Project Management experience is a plus!

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day. 

Start your #LifeAtBottomline

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