Salesforce Product Manager

Career Stage: Director

Organizational Summary

Upstream USA is a fast-growing, national nonprofit working to expand opportunity by reducing unplanned pregnancy across the U.S. We envision a future where patient-centered contraceptive care is an integral part of primary care in all settings, for all people. In this future, patients are screened for their contraceptive needs; are offered patient-centered contraceptive counseling, free from bias and coercion, provided by knowledgeable providers and support staff following evidence-based guidelines; and can receive any contraceptive method of their choosing, during the same visit if they want, without logistical barriers.

Upstream promotes health equity by partnering with health centers to provide training and technical assistance to increase access to contraception, and address disparities and biases in contraceptive care. Surveys of patients getting care at Upstream-trained health centers consistently show that patients feel listened to, heard, and are able to access the contraceptive method of their choice. Our work empowers patients to decide if and when they want to become pregnant, a critical step towards improving maternal health, as well as positive outcomes for parents, children, and their families.

Upstream is growing rapidly and is well positioned for national scale and impact. After launching our program in Delaware in 2014, we have since partnered with health centers in Washington state, Massachusetts, North Carolina, Rhode Island, Texas, Mississippi and Missouri. By 2023, Upstream will have partnered with health centers that serve over one million women of reproductive age annually across these states and more. Our work has been independently evaluated and has led to significant changes, including a 25% reduction in unplanned pregnancies in Delaware in just three years.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream’s budget has grown from $1.7 million just four years ago to approximately $40 million in 2022. Upstream’s work has also garnered attention from many leading publications including The New York Times, Washington Post, The Atlantic, CNN, Vox, Forbes, and Marie Claire.

Position Summary

Upstream’s Data and Technology Team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency and data-driven decision making.

Reporting to the Vice President of Data and Technology, the Salesforce Product Manager will manage Upstream’s Salesforce Team, consisting of a Salesforce Administrator and Manager of Business Analysis, to clearly define and execute on the organization's vision for Salesforce. The Salesforce Product Manager will work across our Salesforce customer teams such as, Development and External Affairs, Growth, Practice Transformation, and Contracts to prioritize, align, scope and project manage Salesforce initiatives. Additionally, the Salesforce Product Manager will be responsible for Salesforce specific adoption, customer experience, and performance against platform specific goals.

Essential Duties and Responsibilities

• Define and execute on the organization's vision for Salesforce, including development, maintenance, and management of a Salesforce specific roadmap and goals.
• Actively communicate and consult with project sponsors and stakeholders, understanding evolving needs, defining solutions, and prioritizing them in the roadmap.
• Manage Upstream’s Salesforce Team consisting of a Salesforce Administrator and a Manager of Business Analysis.
• Serve as the main Salesforce point of contact when multiple teams are involved with the same project to ensure stakeholder actions remain in sync and provide support on tasks and timelines to help everyone stay organized and properly prioritized.
• Scope and create long and short-term Salesforce project plans that include clearly defined milestones, requirements, stakeholders, tasks, due dates, communication plans, release schedules, documentation needs, and training plans.
• Ensure project objectives are achieved within prescribed schedule, budget and scope with visibility and transparency for all stakeholders
• Capture, document, monitor, escalate and/or mitigate risks, issues and change requests.
• Make effective decisions when presented with multiple options for how to progress with a project and suggest actions to complex technical problems in order to meet project and/or plan objectives.
• Collaborate with all members of the Data and Technology team throughout project life cycles for successful implementation of project deliverables.

Required Education, Experience, Knowledge, Skills and Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.

• Bachelor's degree with a minimum of 5+ years of work experience as a product manager or related role
• Experience with Salesforce and opportunity life cycle management, preferably in the nonprofit sector
• Experience managing product teams
• Ability to scope and own projects from inception to delivery; ability to organize and prioritize responsibilities effectively in order to meet deadlines
• Highly proficient with Asana, the Google Suite, and the Microsoft Suite (especially Google Sheets and MS Excel)
• Ability to balance long term strategic projects with day-to-day operational responsibilities
• Critical thinking and problem-solving skills
• Excellent written and verbal communication skills; communicates articulately and confidently under all circumstances; establishes rapport quickly with all levels of staff; able to convey ideas to technical partners as well as senior leadership in person or in writing
• Demonstrated ability to work and collaborate across multiple organizational functions and disciplines; demonstrated ability to collaborate, communicate, influence and work effectively with diverse staff
• Upstream USA’s COVID-19 Vaccine Policy requires employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. As a condition of employment, newly hired employees must provide proof of their COVID-19 vaccination.
• All Upstreamers must also be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.

Attributes

The ideal candidate will:

• Be Motivated: Motivated by exceptional customer service; warm, friendly; anticipates needs, takes initiative, resourceful, and adept problem-solver
• Be Energetic: Strong sense of urgency to proactively respond to opportunities and issues with joy; willing to invest time and effort to achieve your goals.
• Be a Strong Communicator: An energetic presenter with poised presence; able to communicate clearly and concisely, both orally (in front of large groups) and in writing.
• Be a Good Listener: You understand what you know and what you don’t know; you listen to understand, extract and activate a sound plan.
• Be Trustworthy: You have integrity.
• Be a Strong Leader: You claim ownership and responsibility on projects to achieve your goals; you take initiative.
• Be Flexible/Agile: You know how to adapt in a rapidly changing environment and are open to new tactics, ideas and people.
• Be a Team Player: A team player who truly values and prioritizes collaboration, while also being able to work independently (a “roll-up-your-sleeves” attitude).

Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability (Not required to apply)

• Experience as Salesforce or CRM architect
• Experience as Scrum Master
• Project management certification
• Sense of humor

Travel Requirements

This role will require up to 30% of business travel. Business travel includes once per week travel to Boston office on Tuesdays, 8 days per year for organizational retreats and department meetings, and 4.5 days per quarter for project-based travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend two annual organizational retreats and two annual team/department meetings.

 Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.  

Hiring  Range

The hiring range for this role is $104,212.95 to $160,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more  about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.