Job Description
We are looking for an experienced Salesforce Program Manager to help drive usage and adoption of the Salesforce platform across Ripple. You will work with a small Salesforce team and cross-functional departments to understand and document complex business requirements both on and off platform, lead development projects, assist with prioritization of requests, and ensure clear and consistent communication with stakeholders across all phases of the development lifecycle. This person can be located remotely in the US.
WHAT YOU'LL DO:
- Analyze and document business requirements, develop user stories, help triage bugs and enhancement requests
- Coordinate with business & technical team members across the project lifecycle, from inception, discovery, build, testing, deployment, and adoption
- Work closely with technical teams on prioritization, timeline estimates, etc.
- Support QA/UAT, training, and change management activities
- Coordinate with business users to identify pain points and user stories.
- Assist with vendor management and procurement operations as needed (monitoring license utilization, supporting contract renewals, etc.)
WHAT WE'RE LOOKING FOR:
- 3-5 years experience as a Product Manager/Product Owner/Project Manager and/or Business Analyst supporting Salesforce technical teams and projects
- Experience in Salesforce configuration is a strong plus, with an emphasis on Sales, Service, and/or Experience Cloud(s)
- Ability to perform detailed analysis and create documentation of business and technical requirements, including the creation of process maps and user stories
- Work proactively with business stakeholders and technical teams to identify gaps or issues or opportunities for process improvement
- Excellent communication and inter personal skills, good understanding about business data and process models.
- Experience with a variety of project management methodologies and tool
WHO WE ARE:
Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers.
Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Toronto, Reykjavík, Washington D.C. and Dubai.
WHAT WE OFFER – The resources and support to be your best at work and beyond:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- Ripple is Flexible First: you have the option to work remotely, from our offices, or a combination of the two within the 11 countries we are located around the world.
- Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team off-sites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Bonus Flexibility Program: Participants in the Corporate Bonus Plan have the option to elect to receive their annual bonus in cash, equity or XRP, or a combination.
- 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
- 401k (with match)
- Commuter benefits
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- Twice a quarter R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Flexible vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees. Interns - please discuss benefits with your recruiter.
Date Posted
09/15/2022
Views
5
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