Salesforce QA Lead

Role Overview:

Trustpilot is seeking a skilled and detail-oriented Salesforce QA, to join our creative team. The ideal candidate will have experience in End to End testing Salesforce software, Zuora, and payment gateways to ensure seamless integration and functionality across our systems. This role will involve collaborating with cross-functional teams to validate end-to-end processes, identify and resolve issues, and ensure the delivery of high-quality software solutions.

Key Responsibilities:

• Conduct end-to-end testing of Salesforce software Marketing Cloud, Sales Cloud and Service Cloud, Zuora, and payment gateways to verify functionality, data integrity, and system integration.
• Develop and implement comprehensive test plans, test cases, and test scripts to validate system requirements and business processes.
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements.
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage.
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide testing updates and gather feedback.
• Maintain test environments and test data to support ongoing testing activities.
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT.
• Hands-on experience testing Salesforce software, Zuora, and payment gateways (e.g., GoCardless, Stripe).
• Full understanding of software testing principles, methodologies, and best practices.
• Experience creating test plans, test cases, and test scripts for complex business processes.
• Familiarity with Agile development methodologies and tools (e.g., Jira, Confluence).
• Advanced analytical and problem-solving skills with a keen attention to detail.
• Good communication and collaboration skills to work effectively with cross-functional teams.
• Ability to thrive in a fast-paced environment and deliver multiple priorities effectively.

Desired Candidate Profile:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Architect Journey: Development Lifecycle and Deployment)
• Experience with test automation tools (e.g., Selenium, SoapUI) and scripting languages (e.g., SQK, SOQL, Apex Python, JavaScript).
• Knowledge of Zuora billing and subscription management platform.
• Familiarity with APIs and web services testing.
• Experience working in a SaaS environment or with subscription-based business models.
  

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
  

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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