Salesforce Release Manager

Company
Federal Reserve Bank of Chicago
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
Job Summary
The Platform Release Manager performs a critical role leading all aspects of the release lifecycle for a strategic Salesforce SaaS platform. This position will be responsible for defining the release process, managing the release roadmap and scheduling and managing key release milestones across multiple delivery teams. The Platform Release Manager is expected to demonstrate working knowledge of the CI/CD tools, source code management, and software development lifecycles. While this role does not involve management of direct reports, it does require strong facilitation and leadership of cross-functional teams to ensure successful delivery of key business capabilities to support Sales, Marketing and Customer Support for Federal Reserve Bank and Financial Services.
Principal Duties and Responsibilities
Coordination and Planning:

• Manages the release plan and execution processes to drive the on-time and effective delivery of high-quality Salesforce platform releases
• Define and implement a standardized deployment process that delivers patches, minor enhancements and major releases
• Collaborates with internal teams to ensure the success of platform release initiatives.
• Coordinates with product managers to plan and schedule various releases based on approved priorities and impacts.
• Collaborates with product delivery teams to ensure deployment and testing plans are executed based on the established release schedule.
• Communicates release plan and status to stakeholders and escalates issues as required
• Continuously optimizes release management process and plans

Release Management:

• Owns the overall Salesforce release process
• Provide oversight for deployment of releases into all Salesforce environments through ensuring release readiness and adequate deployment runbooks
• Measures and assesses the release management process against key performance indicators (e.g. number of releases/backouts, duration, percentage of automation, etc)
• Defines and manages release readiness and success criteria based on business requirements
• Conducts release readiness reviews, milestone reviews, and feature Go/No-Go reviews
• Validates the integrity of release notes and content and manages its distribution
• Proactively identifies and mitigates risks and removes obstacles to release
• Introduces automation whenever possible, optimizing efficiency and quality of code delivery

Support:

• Chair and Facilitate Salesforce deployments included on weekends and off-hours

Your Background

• Experience managing release processes across the entire software delivery lifecycle (e.g. development through to production)
• Experience in the CRM domain; understanding of overall Salesforce architecture and working knowledge of Salesforce integration approaches and release management
• Experience managing deployments across a heterogenous datacenter, cloud, and SaaS environments
• Experience in troubleshooting, diagnosis, and problem solving
• Experience with change management systems and processes
• Experience with release management tools such as Flosum or Copado
• Experience with CI/CD tools such as Flosum and GitLab
• Experience with using tools like JIRA and ServiceNow
• Salesforce.com certification (Platform Developer or Salesforce Admin Certification) is a plus
• Experience with Scaled Agile Framework (SAFe) highly desired
• Bachelor's degree or equivalent experience
• 5 plus years of direct work-related experience

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria - A learning environment with opportunities to gain new skills and grow your career

Additional Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary. This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job.

The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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