Salesforce - Senior Business Analyst

Who we are

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways.

Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to meaningful work that aligns to their personal and professional goals.

Salesforce Senior Business Analyst

You are a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems. You work closely with the Product Owner and Solution Architect to understand requirements and enable the authoring/development of quality solutions that meet the requirements.

What you'll do

• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
• Lead client sessions to gather, define, and document business requirements
• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
• Document requirements in the form of use cases
• Demonstrate solution functionality to business stakeholders as needed
• Design and participate in end-user acceptance testing
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
• Participate in declarative system configuration when necessary
• Provide technical and functional expertise to project teams
• Participate in training content development and Administrator and end-user training delivery

What you'll bring:

• 5+ years of CRM experience and proven understanding of a full software development lifecycle
• 5+ years of hands-on experience with packaged applications, preferably Salesforce, implementing full project lifecycles. Other areas of experience may include Microsoft, Siebel, SAP, or similar enterprise-level applications.
• Content knowledge - Experience designing and implementing Salesforce solutions
• Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
• Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, and Rally
• Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, App Cloud, Communities and AppExchange solutions
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

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