Salesforce Senior Solution Architect

The Salesforce Senior Solution Architect will act as a systems solution designer and architect for Salesforce at GumGum.  They will manage the existing SFDC org, lead the end-to-end delivery process, and enhance and design new solutions.  The ideal candidate will have experience managing a Salesforce CRM and developing solutions.  Other relevant experience desired would include, but is not limited to helping companies troubleshoot existing Salesforce needs, optimizing Salesforce for scale, helping support integration & automation solutions. This critical role will help GumGum achieve its goals of increased automation throughout the entire sales cycle, efficiency, enhanced Reporting, data Stability and data Integrity in Salesforce.

The Salesforce Senior Solution Architect brings new ideas and a unique point of view, and collaborates with a diverse team of individuals. They assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions; eagerly seeking and giving help. Thoughtfulness and grit tops their list of values, and they proactively contribute to a culture of respect and inclusion. 

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

What You'll Achieve

• Build and maintain Salesforce solutions in collaboration with SFDC developer and admin
• Own technical design of the Salesforce system and ensure the org can scale as functionality grows
• Institute long term documentation and knowledge base around Gumgum’s SFDC org including Salesforce data dictionary
• Manage Salesforce end-to-end delivery process including initial review, prioritization of requests, UAT and production releases ensuring maximum impact to the business
• Implement data governance best practices to ensure SFDC data & taxonomy integrity
• Partner with stakeholders and leaders to develop Salesforce roadmap and long term strategies for process improvement and automation within Salesforce
• Offer strategic guidance and leadership to cross-functional teams in the organization that impact or are impacted by Salesforce
• Become an expert in GumGum business processes and priorities that have Salesforce system touchpoints
• Assist in cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken, conflicting, or dependent requirements
• Support the Sales & Finance teams during month-end, quarter-end and year-end process with the “Programmatic Actualization” exercise
• Manage vendor relationships and system integration engagements
• Communicate regularly with senior leadership on project status and risk mitigation
• Identify necessary reports, metrics, and analysis to measure the effectiveness and success of completed projects

Skills You'll Bring

• Bachelor’s degree or equivalent experience; emphasis in business, computer science or related field
• 8-10+ years of experience in a Business environment
• 6+ years of hands on experience with Salesforce acting as SME and trusted partner to stakeholders
• 6+ years in developing and executing against holistic salesforce system roadmaps
• Strong working knowledge of Salesforce (SFDC administrator and/or Salesforce architect certification required)
• Experience managing projects from requirements gathering to production deployment
• Strong understanding of integration best practices
• Experience developing processes for writing BRD’s, Functional & Technical Specifications and UAT scripts within internal teams
• Experience around quote to cash processes and related tools including CPQ
• Proficiency analyzing and transforming high volumes of data using spreadsheets 
• Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance
• Experience working with a distributed team across time zones
• Implementation experience including issue management, prioritization and resolution, and change management
• Highly organized with strong project management skills and the ability to balance multiple projects at the same time
• Excellent written and verbal communication skills
• Interest and acumen in understanding business concepts and models
• Able to exercise a high degree of professionalism and diplomacy in interactions with all levels of the organization
• Excellent judgment and self awareness
• Credible business activist who can build and maintain effective business relationships
• Is able to have a point of view about the business and challenge assumptions and take initiative 
• Brings a growth mindset to one's own work and instill this in others
• Ownership - embraces full accountability
• Collaboration - works well across diverse groups at GumGum to arrive at positive outcomes
• Active learner - constant questioning and growing; actively seeks diverse viewpoints, creating a culture where it’s safe to dissent, with getting to the best decision/outcome as the goal rather than being “right”
• Respect – fosters a culture of respect within their team, and acts with integrity in all interactions inside and outside of GumGum
• Transparency – openly shares motives, decisions, data, and knowledge so others can be successful, erring on the side of full disclosure and over communication
• Talent magnet – proven track record of attracting and developing talented people from a diversity of backgrounds, cultures, genders, races, and ages

Perks & Benefits

• Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family 
• Flexible Spending Accounts (FSA)
• Short-Term and Long-Term Disability 
• Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks 
• Transitional Return-to-Work Schedule from Parental Leave
• Dependent Care FSA
• Maven Family Support - Including fertility adoption and/or travel expenses to obtain medical care
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Stock Incentive Program (role dependent)
• Employee Assistance Program
• Legal and Identity Theft Protection
• Student Loan Repayment Assistance
• Work From Home Stipend 
• Wellness Reimbursement 
• Flexible Time Off (Unlimited PTO)
• Summer Fridays from the 1st Friday of May through the last Friday in September
• Volunteer Time Off
• Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
• WeWork monthly pass
• GumGum Gives Back volunteering/social impact opportunities
• Virtual and in-person company events/celebrations
• Anniversary recognition and awards
• Business Travel Accident