Salesforce Service Practice Director

Salesforce Service Practice Director (1 opening)

What we are about

Synaptic Advisors Partners is a Salesforce implementation partner focused on transforming business and customer operations. Our team, tools, methods, and offerings are all built and proven to ensure we deliver on our promises and rise to meet our customers' expectations. Our team consists of certified experts with experience across the Salesforce platform and multiple industries. Our leadership team is comprised of industry experts and high risers, who grew our business by 40% in 2021. Our customers include many of the Fortune 500 who love our personal approach to business and sound program execution.

We help businesses solve critical operational challenges and accelerate growth across a variety of complex verticals, including Health & Life Science, Higher Education, Energy & Utilities, Consumer Goods & Retail, Manufacturing and Public Sector. Our mission is to help our customers get the most out of their Salesforce investment with world class professional services and applications. We are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to interesting and diverse projects.

Summary of Duties

Gather and organize information about needs of the system. Design a system to meet the organization’s business goals. Acquires and transform operational, technical, clinical and health data from client databases to optimize business processes and software applications, with a focus on systems scope and objectives to provide technical guidance concerning the business implications of various systems. Use techniques such as sampling, model building and structured analysis, along with accounting principles, to ensure the solution is efficient, cost-effective, and financially feasible. Model and simulate problems and solutions, analyzing and documenting desired enhancements and modifications for applications and processes and their integration with technology. Implementation, coordinating tests, and observing system initiation to validate performance. Participate in the implementation, integration, and testing of solutions and provide post-implementation support. Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the development team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions, as necessary. Recommend new systems and procedures and make recommendations to Management through presentations or written reports. Responsible for architectural vision, inducing technical architecture, roadmap best practices, and platform innovation. Develop guidelines and best practices, asses technical fit of Salesforce as a solution for various use cases, and consult with teams on leveraging Salesforce capabilities to minimize custom code. Define platform-wide architectural choices, laying the common infrastructure for business teams to build their Salesforce solutions, inducing integration frameworks, data architecture, and security model. Ensure that solution designs meet the requirements of the business.

Qualifications

Master's degree, or foreign equivalent, in Computer Science, plus at least 3 years of experience in the job offered or at least 3 years of experience in a Salesforce related role. In lieu of the Master's degree, or foreign equivalent, in Computer Science, plus at least 3 years of experience in the job offered or at least 3 years of experience in a Salesforce related role, Employer is willing to accept a Bachelor's degree, or foreign equivalent, in Computer Science, plus at least 5 years of experience in the job offered or at least 5 years of experience in a Salesforce related role. All applicants must have at least 3 years of experience: (1) Utilizing Salesforce Service Cloud products; (2) Agile/Scrum and Waterfall methodologies; (3) Experience in consulting business operations (e.g., invoicing, SOWs, margins, utilization); (4) Experience in managing revenue target expectations of $5+ million for a practice; (5) Experience in identifying, creating, and executing Salesforce offerings including related to MEU and GTM markets; and (6) Experience managing engagement risk related to project economics including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client. Occasional domestic travel (up to 15% of the time). Telework permitted.

Location

1215 E Fort Avenue, Baltimore, MD 21230 (and other U.S. locations)

We have

• An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful.
• A calling to innovate and improve every day.
• A competitive benefits and compensation package.
• Room for rapid growth and an emphasis on talent development.
• A fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing innovative solutions to challenging problems, and help you leverage your strengths to make all of us better!
• A benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
• Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), Holidays, and flexible work schedule.

Synaptic Advisory Partners does not discriminate in employment opportunities, terms, and conditions of employment, or practices based on race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.