Salesforce Solution Architect

What your impact will look like here

• Conduct research into Granicus’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions 
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements 
• Review solutions and recommending improvements 
• Groom and refine the Salesforce project backlog, in collaboration with Salesforce Analysts and stakeholders 
• Own the design of Salesforce Sales, Service, Experience, and CPQ Clouds 
• Act as a release manager, approving configuration and coded items to be deployed between environments.
• Provide guidance on user story writing style 
• Ensure success and acceptance criteria are defined for each story 
• Describe and illustrate designs with appropriate justifications 
• Ensure documentation of the steps for testing 
• Collaborative project and workstream planning 
• Working with integrated applications including Conga, Boomi*, NetSuite, Wrike*, conversational intelligence (Gong/Chorus), Highspot, Salesloft/Outreach, Call center solution, jira, zAgile 

Qualifications and Background (required)

• At least 5 years’ experience in a leading role in delivering Salesforce projects, 
• Excellent communication skills, written, verbal, and interactive when online, 
• Minimum Salesforce certified: 
• Administrator 
• Sales Cloud Consultant 
• Service Cloud Consultant 
• Platform App Builder 
• Business Analyst 

Knowledge, Skills, and Abilities (required)

• A pro-active personality, with a can-do attitude 
• Excellent relationship-building skills 
• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results 
• Available and responsive to question, clarifications and instructions 
• Ability to tailor communication to multiple audiences at all levels 
• A self-starter, experienced in leading projects or delivery work streams 
• Outstanding written communication skills 
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence 
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy 
• Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population 

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.