Salesforce Solution Architect, Experience Cloud

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Salesforce Solution Architect, Experience Cloud in Canada.

This role sits at the intersection of enterprise architecture, customer experience design, and Salesforce platform expertise, with a strong focus on building scalable digital experiences using Experience Cloud. You will act as a trusted advisor to clients, helping translate complex business needs into well-architected Salesforce solutions that drive measurable outcomes. The position involves shaping strategy and roadmaps, defining solution architecture, and guiding implementation across cross-functional teams. You will work closely with stakeholders, designers, and technical teams to deliver seamless, integrated customer and partner experiences. A key part of your impact will be enabling both immediate value and long-term transformation through Salesforce technologies such as Service Cloud, Experience Cloud, and Knowledge. This is a high-visibility consulting role within a fast-evolving environment focused on AI-driven innovation and digital transformation.

In this role, you will serve as a Salesforce architecture expert responsible for designing and guiding end-to-end Experience Cloud solutions that align with client business objectives and technical requirements. You will act as a strategic advisor, ensuring solutions are scalable, user-centric, and aligned with Salesforce best practices while enabling business transformation.

• Lead discovery and requirements-gathering sessions with clients to define business needs and translate them into scalable Salesforce solutions.
• Design and architect solutions leveraging Salesforce Experience Cloud, Service Cloud, and Knowledge.
• Define solution strategy and roadmaps that balance quick wins with long-term digital transformation goals.
• Provide guidance on system integration, infrastructure design, and technical architecture decisions.
• Collaborate with UX designers to ensure solutions follow best practices in user experience and journey design.
• Mentor and coach junior consultants, developers, and functional team members.
• Ensure adherence to Salesforce best practices, standards, and emerging platform capabilities.
• Support project delivery by reviewing technical designs, specifications, and implementation plans.

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Requirements:

This role requires strong experience in Salesforce consulting and solution architecture, with a proven ability to design enterprise-grade CRM and digital experience solutions. You combine technical depth with strong communication and stakeholder management skills, and you are comfortable working in complex, multi-system environments.

• Significant experience in enterprise architecture, technical consulting, or business process design.
• 3+ years of experience working with Salesforce CRM platforms.
• Strong expertise in designing and optimizing business processes across multiple systems.
• Deep experience with Salesforce Experience Cloud architecture and implementation (preferred).
• Salesforce certifications in Service Cloud and/or Experience Cloud (strong asset).
• Understanding of UX principles and digital experience design fundamentals.
• Ability to translate business requirements into scalable technical architectures.
• Experience working with design artifacts such as wireframes, sitemaps, and prototypes.
• Familiarity with integration design and custom web components (plus).
• Strong communication skills, both written and verbal, with client-facing experience.
• Continuous learner with curiosity for emerging technologies and Salesforce innovations.
• Experience using visualization tools such as Lucidchart (plus).

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Benefits:

• Remote-first flexibility with options for in-person collaboration depending on role needs.
• Opportunity to work on cutting-edge AI and Salesforce Experience Cloud transformation projects.
• Exposure to large-scale enterprise clients and complex digital ecosystems.
• Flexible work culture built on trust, autonomy, and results rather than strict hours.
• Collaborative environment with strong knowledge sharing and leadership accessibility.
• Travel opportunities of up to 25% for client engagement (role-dependent).
• Strong emphasis on professional growth, learning, and Salesforce certification support.
• Inclusive, team-oriented culture that values innovation, creativity, and collaboration.