Salesforce Support Administrator (Remote Friendly)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

Job Description

As a Salesforce Support Administrator, you will own the support Salesforce Board being the bridge between global operations and salesforce tech team, by troubleshooting bugs, managing user access, managing analytics requests approved by operations and making sure tech requests do not get lost in support but are communicated to PM on time for action. 

● Provide high quality support to our internal users via ticket system

● Customize Salesforce fields, page layouts, record types, search, list views, queries, reports and dashboards

● Manage mass imports, updates and exports of data

● Ensure data integrity, security and perform required audits reviews

● Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

● Assist in conducting training to business owners for new features and help with roll-out

● Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

Qualifications

• Working knowledge of relational databases design concepts and data management.

• Have a good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge

• Best practice management of security and user access (profiles, permissions, sharing, roles)

• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills

• Experience in working with international teams

• Basic knowledge of agile methodology / processes

• Understanding of business processes

• Ability to troubleshoot system, process and data issues

• Good communication skills, open to discussions, team-oriented, with a hands-on attitude

• Fluent English 

• Experience working with API integrations, Salesforce migrations and APEX is a plus

Additional Information

What will you get in return?

Let’s talk money

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
• Share options plan after 6 months of working with us

True flexibility and work-life balance

• Remote first in one of our legal entities or hybrid work model in one of our office locations;
• Flexible working hours;
• Paid time off according to your location of work;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Health insurance according to your location of work:
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.