Salesforce System Administrator

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of some of the biggest industry trends, such as the Industrial Internet of Things (IIoT), and our photoelectric, ultrasonic, and vision sensors, LED lights and indicators, monitoring solutions, and other safety products are used by Fortune 500 companies and industry leaders worldwide. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary

We are searching for a Salesforce System Administrator to join our Sales Systems Department. This role requires business acumen along with technical skills to develop and document sales processes that support corporate initiatives. In this role, your responsibilities will include gathering business requirements, designing and maintaining the business application, configuring, conducting systems testing, and supporting the end-user experience. You will be responsible for general ongoing system administration, on-going enhancement development, as well as building/implementing reports & dashboards that support a global implementation. The position will be joining a team that is responsible for creating an end-user experience that creates value and is seen as a productive tool which is fully adopted. Join the Banner team to do fulfilling work with amazing team members working toward a common goal.

This position reports to Manager of Global Sales Systems.

What You'll Be Doing

• Serving as a system administrator for the Salesforce.com environment
• Significantly contributing to overall Salesforce design, roadmap, project management, and business requirements
• Being the data expert working with Banner's data quality team to ensure data integrity, data mapping, and data analysis efforts to maximize the organization's ability to make appropriate business decisions
• Being a go-to person for the Salesforce platform - assisting users in understanding platform, using tools efficiently, and conflict resolution
• Working with Banner management and end users to gather, understand, and define business requirements
• Developing user stories and to-be process flows to support the design and development of Banner's Salesforce solution and integrations with other Banner systems with Salesforce
• Working collaboratively with team members to design a solution that will meet our business requirements and fulfill user stories
• Contribute to integration projects as needed to support functionality collaborating with IT and Data quality groups
• Completing the configuration to support user stories within Salesforce, Configure Price Quote (CPQ), Manufacturing Cloud, and embedding BI reporting
• Contribute to the creation of all necessary system and process documentation required for system maintenance and user training
• Providing day-to-day support of Salesforce user requests
• Providing and developing ad-hoc and ongoing reporting and dashboards
• Managing general and security settings for new and current users
• Collaborating with developers to test and verify that solutions will meet the business requirements
• Staying up to date with new Salesforce features and functionality
• Other duties as assigned

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• Bachelor's degree in Computer Science, Business, or related industry experience
• Demonstrated experience in a similar role supporting Salesforce.com or a competitive CRM platform
• Able to obtain various Salesforce certifications
• Experience defining and supporting system integrations
• Expert skills in identifying and capturing business requirements
• Strong knowledge of system testing best practices and methodologies
• Excellent verbal, written, and interpersonal communication skills
• Strong team player with the ability to work effectively with end-users and colleagues domestically and internationally
• Strong analytical skills with proven data analysis, data verification, and problem-solving abilities
• Detail-oriented with the ability to work and drive tasks independently
• Experience with technical project management and team coordination
• Well-organized, efficient, proactive, self-motived, and results driven with the ability to deliver quality and timely results

Preferred

• Experience with Salesforce or other CRM
• Experience using business intelligence tools (Qlik Sense, QlikView,)

Supervisory Responsibilities

None

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day
• Exposed to a computer screen for up to 8 hours per day
• Utilize a computer mouse, keyboard, computer, and other standard office equipment
• Required to talk or hear frequently

Working Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment - indoor and climate-controlled

This job description reflects management's assignment of key responsibilities;

It does not prescribe or restrict the tasks that may be assigned.

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