Salesforce System Administrator

Title: Salesforce System Administrator

Introduction:

The CRM Systems Administrator is responsible for the configuration and maintenance of the organization's Salesforce environment and will serve as the point of contact for Salesforce issue management and reporting needs for the Company. The Systems Administrator works with stakeholders across the organization to understand business needs and improvement opportunities, translate priorities and execute on solution delivery. This person will also work closely with other Salesforce Administrators within the organization to make sure that solutions align

Responsibilities:

• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Manage Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Follow all standard operating procedures (SOP) and maintain updated ticketing for incidents, requests, changes, problems, etc. Provide technical assistance and end user troubleshooting for bug fixes and "how-to" assistance. Act as a point of escalation for Service Desk ticketing for advanced issue resolution
• Meet with stakeholders to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment. Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality.
• Create a platform roadmap and define priorities. Own the communication of any platform changes to end users and stakeholders. Provide Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

Required Skills:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration.
• Certified Salesforce Administrator
• Hands-on experience with Sales Cloud
• Experience implementing Salesforce configurations changes as well as change management and governance
• Excellent communications skills. Must have the ability to create technical documentation as well as training for end users and key stakeholders
• Ability to successfully manage change and navigate positively in a fast-paced environment, prioritizing and managing multiple complex projects simultaneously
• Knowledge of project management fundamentals; ability to use project management tools and participate effectively in a structured project management environment
• Bachelor's degree in Computer Science or related area; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Preferred Skills:

• Certified Salesforce Advanced Administrator
• Understanding of basic triggers/Apex code knowledge
• Active in the Salesforce community

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)