Salesforce System Administrator

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance-starting with workers' compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Salesforce System Administrator will be part of an agile business systems team accountable for designing, building, and maintaining functionality within the Pie Insurance Salesforce instance. This individual will work cross-functionally with members of both technical and business staff to help refine user requirements, build out Pie's Salesforce application (and SFDC-adjacent functionality) according to best practices, and ensure successful deployment.
This role is critical for achieving strategic company-level objectives, while collaborating cross-functionally to ensure a succinct operational experience for their stakeholders.
How You'll Do It

• Design
• Manage Salesforce security protocols including roles, profiles, sharing rules and permission sets, as well as license assignment
• Create and/or maintain key product documentation (e.g., customer journey map, technical specs, process mapping, etc.)
• Create and configure test driven development information into user stories
• Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
• Contribute to Pie's system documentation repository

• Collaborate
• Navigate ambiguity, resolve issues with users, and work autonomously to solve problems
• Train, educate, and coach business lines to enhance their knowledge and competencies to empower them and make them self-sufficient in owning and managing their data
• Assist in data analysis, data prep and research as needed by the user stories

• Execute
• Construct solutions to challenging business problems using standard SFDC declarative functionality (reports and dashboards, workflow rules, flows and process builders)
• Work on completing the regular internal system audits and database maintenance
• Responsible for maintaining data integrity across the platform
• Create and configure test driven development information into user stories

The Right Stuff

• 2-4 years of experience as a Salesforce Administrator; experience with Sales & Service Clouds (and adjacent tooling).
• Excellent organizational, written and oral communication skills.
• Be a self-motivated, adaptable, agile learner, and a problem solver.
• Proven ability to work on diverse, cross-cultural teams; and to self-manage in a remote-first environment.
• Strong understanding of Salesforce best practices and functionality. Experience integrating and supporting Salesforce apps is a plus.
• Salesforce Certifications [Salesforce Certified Administrator (ADM201)], Advanced Certified Salesforce Administrator (ADM211) and Salesforce Developer (DEV 401)] are a huge plus.
• A willingness to travel ~15% of the time.

Base Compensation Range for position: $80,000 - $110,000
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Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO, including paid sick leave
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here , here and here for more information.
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Built In Colorado honors Pie in its 2022 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
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