SalesForce System Administrator (FieldRoutes)

Get to know us:
We're FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest
control and lawn care industry. Recently acquired by ServiceTitan, the world's
leading provider of software for the trades, our platform automates all aspects of
field service operations for enterprise and small businesses, enabling them to
accelerate growth, streamline operations, increase customer retention, and
maximize revenue.
When you join our team, you'll be joining one of the fastest growing companies in
the US with an award-winning culture that's been celebrated by Inc. Magazine and
Forbes. Trusted by over 1,700 field service companies across thousands of
locations, our software helps clients manage upwards of a billion dollars in revenue.
Our partnership with ServiceTitan will enable us to accelerate investment in our
technology and people while maintaining our flexible startup culture.
What You'll Do:
1. Support the GTM teams (especially Sales) with a high-performing SFDC
instance and other apps
2. Build and maintain solutions in Sales/CPQ Cloud, SFDC Billing, and Service
Cloud
3. Oversee testing in UAT and ensure successful deployments
4. Oversee and ensure the creation of in-depth documentation to be used for
test plans, use cases, system conceptual design, and the general accessibility
of knowledge
5. Oversee training for end users for new deployments as well as best practices
using tools such as Lessonly
6. Maintain other business tools that integrate with Salesforce such as Chorus,
RingCentral, OutReach, SalesLoft, Gong, Chilipiper, Pendo, ChurnZero,
TaskRay, and HubSpot
What You'll Bring:

• Bachelor's degree or equivalent combination of education and experience
• Salesforce Administrator certification (ADM101) or equivalent competency
• 3+ years of experience with Salesforce.com
• Experience with Salesforce CPQ and Advanced Approvals
• Experience with change management and big project rollouts
• Experience with process improvement and/or project management
• Experience building and maintaining complex Salesforce Flow Automations
• Experience working with GTM Systems (HubSpot, Leandata, Outreach,
• Salesloft, Gong, Chorus, Chilipiper)
• Familiarity with Data Warehouses, SQL and/or Reverse ETL tools (such as
• Census) is a plus

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.