Salesforce Technical Consultant

Role: Salesforce Consultant

Location: Taguig City, Metro Manila

Thanks for checking out our job opening; we are excited that you are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission.

The Opportunity:

NCC Group are looking for a Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.

Our Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, Technical Consultants and a Senior Technical Consultant to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process.

Responsibilities:

• Ownership towards the architecture of Salesforce
• Assist with the configuration and customisation in different Salesforce offerings including Sales Cloud, Service Coud, Pardot, DocuSign, CPQ and other products.
• Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
• Design custom objects, custom fields, record type-based page layouts, custom tabs
• Knowledge on custom setting, custom metadata types and custom labels.
• Set up validation rules, approval processes and flows.
• Perform manual and/or automated data entry/data clean-up as required.
• Work on documentation and preparing training materials.
• Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
• Delivery of technical reviews and demos, ensuring changes to Salesforce have no adverse impacts to other applications.
• Provide second line support for Salesforce, acting as an escalation route for our business support team.
• Work with operational teams around the world as required.

Requirements:

• Salesforce Administrator Certification.
• Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud, ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
• Custom Development of Flows.
• Ideally experienced using change sets and deployment tools such as Gearset.
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.

Desirable Requirements

• Bachelors or Masters Degree in Computer Science, Information Technology or equivalent.
• Previous project experience with interfaces between multiple systems.
• Previous experience of working across multi-state locations and time zones, within a company that has experience of mergers and acquisitions.
• Experience in the technology sector, even better in the professional services world is desirable.
• In depth understanding of the underlying processes that business systems support in a production environment.

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative, and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process