Sales/Revenue Operations Analyst

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are looking for a dedicated Revenue Operations Analyst to join our growing Sales Operations team. This individual will be reporting to the Sr. Director of Sales Operations. As the Revenue Operations Analyst, you will work with multiple internal stakeholders, partner on different projects and help to achieve operational excellence in the North America region.

The Sales Operations Analyst will be responsible for sales forecasting analysis and communications, supporting regional forecast calls and aiding in annual and quarterly reporting and planning activities. You will proactively monitor and strive to maintain high levels of quality, accuracy, and global process consistency for our sales leadership teams to aid them in reaching sales quotas and goals. You will contribute to the success of making improvements within the sales organization.

• Supporting forecast and pipeline calls with accurate data, insight, and facilitate action
• Coordinates and reports pipeline development in North America territories, velocity, and conversion; including reporting on status of leads and leads moving into pipeline, time to action, and fallout
• Aids in fiscal year planning and territory cutting while creating repeatable sales processes to ensure predictable obtainment of sales targets and goals
• Produces and influences sales reporting including bridge/gap analysis, renewal management, bookings performance, waterfall reporting, rep performance to target and forecast, Geo performance, slipped deal analysis.
• Aids in quota setting, and quota attainment with sales leadership
• Influences clean reporting and accountability for compensation administration
• Keeps sales leadership ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus a reactive approach
• Ensures the highest levels of data quality and adherence to data standards and partnering with data teams to fix issues at the source
• Suggest operational improvements to processes and help implement and operationalize with systems and enablement teams

• 3+ years' experience in a Revenue Operations, Sales Operations, or Finance role
• Order management and revenue bookings expertise
• Excel expert- formulas, pivot tables, V lookup and experience combining data sources
• Experience simplifying complex analysis and communicating results
• Experience working with a remote sales team and Salesforce CRM
• Understand pricing models and strategies inclusive of services, draw down bookings.

The salary range for this role will be between $68k to $90k. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
• #LI-Remote

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.