Samsung Online Voice of the Customer Analyst (Korean Bilingual)

Job Type:

Regular

Work Location:

Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies, in partnership with Samsung Electronics America, is hiring a full-time Korean Bilingual Online Voice of the Customer Analyst!

Hours: Monday to Friday, 9:00 AM to 6:00 PM

Pay: $30.00 + per hour based on experience

Location: On-site in Ridgefield Park, NJ office

***Must be Korean bilingual to qualify***

The Online Voice of the Customer (VOC) Analyst will monitor, manage, and cultivate the Samsung brand presence and reputation to project the best possible image of the company to all current and potential customers. This role will monitor and review all customer concerns and follow internal processes to ensure proper handling of all claims.

What's in it for you?

• Receive $30.00 + hourly rate, paid weekly
• Next day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description:

• Monitor and review online customer concerns through various channels on a daily basis
• Validate reason for claim (product, service, etc.)
• Follow through with all internal processes and procedures in proper handling of claims
• Ensures that appropriate actions are taken to resolve customers' problems and concerns
• Own all claims from submission to resolution
• Maintain appropriate tracking of claims to ensure they are resolved in a timely manner
• Gathers, organizes, and interprets data and provides reports to, and answer questions from upper management
• Perform other duties as assigned

Qualifications:

• Bilingual (English/Korean) required
• Excellent verbal and written communication skills
• Ability to work independently
• Proficient computer skills with the ability to learn new software
• Detail oriented with strong follow through and able to organize and prioritize multiple projects
• Good analytical, interpersonal, communication, and time management skills with the ability to work in a team environment
• Ability to accurately document and record all related information
• Works well under pressure and easily adapts to changes in priorities
• Intermediate to advanced proficiency with Microsoft Excel and other MS Office products
• Eligible to travel without any restrictions
• College degree preferred, but not required
• 2-3 years customer service experience required

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.