SAP IT Specialist

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Senior SAP techno-functional resource with extensive system configuration and development experience. Deep understanding of SAP ISU/CCS module along with experience with electric or gas utility business processes (meter-to-cash). Extensive experience in business process analysis, mapping, configuration, testing and implementation experience.

Specifically : US deregulated market experience, customer service, billing configurations for register billing, flat rate/RTP billing, FICA configuration of Main /Sub, payment hierarchy, clearing rules, dunning, security deposits, payment clearings, account maintenance, payments, collection, financial account integration, correspondence, system exception management, and EDI market data exchange, dunning, remittance, PCI/PII regulations, bill print, device management, customer inquiry and intercompany data exchange (IDE and IDEX).

SAP ABAP Development experience, Debugging of SAP custom and standard programs is preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Design, enhance, develop, maintain, and support retail-based utility back-office processes enhance working within a team-first oriented environment with primarily skilled in SAP ISU and ECC domain.
• Experience working on SAP HANA environment.
• Experience in billing configurations for register billing, flat rate billing, RTP billing etc.
• Experience in FICA configuration of Main /Sub, payment hierarchy, clearing rules, dunning, security deposits, payment clearings, open item management, tax, installment plans, returns, refund process and write offs.
• In-depth working experience as architect, functional lead, functional or techno-functional skillset with exposure in deregulated or regulated electricity markets in US.
• Ability to work and lead project or application development team.
• Develop and maintain processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic WEB knowledge.
• Determine detailed system requirements based on business requirements provided by the Operations groups.
• Configure and test ECC/IUT modifications to support new system development, enhancements, and production support modifications.
• Provide functional specifications to the ABAP personnel for customized modifications that cannot be delivered through ECC/CRM configuration.
• Test ABAP program changes.
• Provide subject matter expertise for the impact assessment and testing of SAP AOPs (Add on Packs) and SAP Release upgrades.
• Develop string test scripts in order to test a group of related functionalities.
• Support the development and execution of Enterprise Test scripts.
• Investigate problems reported by the end-users to the Help Desk, resolve production incidents and handle on-call pager if required.
• Help with SAP ISU/CCS day to day production support and related to system issues that arise in the daily operations of the system.
• Provide subject matter expertise to the operations groups in order to assist with problem solving and as a resource for training development.
• Interface with operations team and business teams to realize requirements, existing business processes, resolve issues and determine cost estimates.

NICE TO HAVE

• Familiarity with Texas or North East market transactions is a big plus.
• Experience working in a waterfall and Agile framework - SCRUM, KANBAN
• SAP CRM experience - Call Center processes, Telephony Integration, Interaction Center
• Development experience on SAP Hana Database.

EDUCATION

Bachelor's degree in an accredited four-year college in computer science, software engineering or university or equivalent work experience.

EXPERIENCE

A minimum of 10+ years of SAP configuration, design, testing, architecture experience required.

SPECIAL SKILLS

• Ability to prepare and or presentation design or solution is required.
• Process-oriented and analytical, quality-oriented thinking is a must. The individual will be required to identify logical, rational approaches to business solutions.
• SAP configuration experience and testing experience.
• Experience working with end users, taking their business problems and translating them into system requirements.
• Lead / Coordinate a small, well-defined portion of a project or work process.
• Configuration, testing, maintenance, enhancements and or support activities.
• Evaluating user change requests and obtains approval to make modifications.
• Lead project planning sessions with team members to analyze business and technical requirements.
• Conducting unit testing to ensure application meets specifications.
• Working within a system related or operations related front office environment.
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Flexibility, dedication, and team-spirit are required.
• Strong organizational skills.
• Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction.

Physical Requirements

• Ability to attend meetings either remotely or in person and respond to application problems as needed.

Working Conditions

• Office environment. Major activities performed on PC connected to Unix, and client/server applications.
• Requirements for telephone consultation & support with clients.
• Duties are performed during standard business hours, but in addition, 24-hour on-call support will require some nights and weekends.
• Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones.
• Ability to work remotely from a safe location to help support business continuity plan and guideline during any climatic events, disasters and pandemic.

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster(The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf )

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Nearest Major Market: Houston