SAP SUPPLY CHAIN (SAP SCM) in Montreal

SAP SUPPLY CHAIN 

JOB DESCRIPTION:

The Procurement Customer Success Partner (S-CSP) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption of the Ariba and Fieldglass platform and to ensure that the customers deploy and use of all of their entitled subscription software. The S-CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. 

The S-CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. 

WORK EXPERIENCE:

• 5+ years of experience in the following areas:
• Selling or delivering consulting services
• Managing complex customer engagements
• Working with cloud or SAS applications

• Commercial experience including experience developing account management plans and contract negotiation
• Line of Business specific experience – specific to the LoB that they are being primarily hired into. Examples include: Ariba, Fieldglass Contingent Workforce Management, Services Procurement, Supply chain, Finance and Procurement and eBusiness expertise
• Customer relationship management, sales, sales force automation and sales team management expertise
• Proficiency in SAP Commercial and Account Management Systems: CRM, Totango
• Financial systems, financial planning and enterprise resource planning expertise
• Complex Account Management