Scaled Customer Success Manager
Job Description
We're tackling the complex world of employee leave. Today, it's fascinating and baffling how complicated the process is: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet.
Our mission is to take the work out of leave — removing all of the friction that exists today for both employees and employers — and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum.
Excited about taking the most frustrating insurance, banking, and finance processes out there and making them surprisingly delightful? We'd love to work with you.
We're a small but mighty team looking to build out the rest of our early team.
As an early scaled account manager, you’ll be a vital contributor to a rapidly growing segment of early customers. You'll spend a lot of time talking to and educating customers, gathering feedback to influence product roadmap, and working cross-functionally with the rest of the team building and iterating processes that scale. We'll all be wearing many different hats, so you'll work on and learn a ton about areas adjacent to customer success — product, support, sales, operations, and whatever else you're interested in.
And, most importantly, you'll be building this company with us. There's a lot to figure out. We want to work with folks who care deeply about the process of building the right company: from what operating values we should have, building out the rest of the team, decisions about how we should scale, and everything in between.
⚡️ You'd be a great fit if you…- Are an experienced customer success manager with a history leading large-scale customer education programs
- Previously worked in a fast-paced environment. Ideally, you are a self-starter with experience building process and programs from scratch
- You care deeply about data and leveraging it to optimize results, meeting both customer needs and driving company results
- You quickly become a product expert, understanding the complex nuances of your company’s offerings and have the ability to align them to solve customer needs
- You have the ability to build meaningful relationships with customers utilizing a scaled mindset and one-to-many approach
- You have excellent communication and relationship skills; you enjoy building relationships including conducting strategic customer communications
- Care deeply not just about your customers, but about building the right product and company culture. As a founding team member, you’ll have a huge impact on the company’s story.
- Competitive salary and equity
- Medical, Dental, and Vision insurance coverage
- Unlimited vacation and sick time
- Professional development budget and commuter benefits
- Office setup and wellness stipends
- 14 weeks of paid parental leave
- 4 weeks of each paid medical and caregiver leave
- 4 weeks of flexible, paid compassionate leave
- Flexible work schedule
- Daily in-office lunches
Date Posted
07/26/2023
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