Scaled Solution Engineer

About the Role

In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers’ needs.

What you’ll do

• Partner with Account Executives to understand customer’s current challenges, requirements, and business objectives for the Commercial business segment (400 - 2000 employees)
• Present demos  and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience
• Lead Proof Of Concepts where necessary to help customers validate technical requirements
• Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, and platform) 
• Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams

What you’ll need

• 2+ years experience in technical or customer-facing role 
• Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO)  
• Excellent written and verbal communication skills in English with an interest in delivering compelling presentations and demonstrations
• Additional EMEA languages of advantage (e.g. French)
• Ability to simplify technical concepts for non-technical audiences
• Strong critical thinking and problem-solving skills
• Desire to continuously improve and seek feedback
• Ability to prioritize and learn fast and adapt to a constantly evolving product
• Understanding of value selling
• Nice to have — knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools. Familiarity with REST APIs/Web SDK

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team