Schedule Coordinator

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

This position is responsible for optimizing the daily schedule of OSP Field Technicians in a geographical region. This OSP Schedule Coordinator will work with the OSP Field Manager and Supervisors to ensure the timely completion of the daily workload for OSP Field Technicians. The OSP Schedule Coordinator will coordinate schedule changes with customers, OSP Field Technicians, and other departments to ensure clear communication is always being delivered. The OSP Schedule Coordinator will monitor scheduled tasks to quickly identify and coordinate scheduling changes or conflicts by remaining in direct communication with resources.

Essential Job Functions:

•Manage workforce schedule for OSP Field Technician tasks within a geographical region.

•Optimizes workforce schedule based on resource availability.

•Optimizes workforce schedule using the most efficient geographical routes.

•Optimizes workforce schedule using specific skill sets of resources available.

•Coordinate’s scheduling changes and conflicts with other departments, OSP Field Technicians, and with customers.

•Contact and inform customers when a scheduling change is required.

•Works with the OSP Field Manager and Supervisors to ensure the workload is optimized efficiently.

•Working with the OSP Field Manager and Supervisors, scheduled unplanned maintenance.

•Coordinate’s emergency tickets and locates as needed.

•Monitor scheduled tasks throughout the day and be in direct communication with resources to identify and coordinate scheduling changes or conflicts.

•Performs all other related duties as assigned by management. *

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

•Knowledge of company products and services.

•Knowledge of company policies and procedures.

•Knowledge of general office procedures.

•Knowledge of assigned geographical region.

•Skill in operating various office equipment.

•Skill in oral and written communication.

•Skill in identifying problems and resolutions.

•Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

•Ability to follow written and oral instructions.

•Ability to pay close attention to detail.

•Ability to effectively function as a team player.

Education and Experience:

High School diploma or equivalent plus one to two years of office/clerical experience. Telephone office or rural utility experience preferred. Customer service experience a plus, dispatch background preferred.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.