Schedule Coordinator

Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

Summary of Role:

A Scheduling Coordinator is a professional who is focused on coordinating site visits and installations, ensuring crews have a dense and efficient schedule, and projects are completed on time and to company standards. In collaboration with cross-functional team members, a Schedule Coordinator oversees the installation milestone of a project’s lifecycle and ensures homeowners understand the scope of work required for their installation and that proper expectations are set.

A Schedule Coordinator will work directly with Operation leaders to drive installation to completion, will report to Supervisor to highlight scheduling and installation challenges and prohibitions to meeting team key results. The Schedule Coordinator team is considered one of the most important teams within our organization and has a direct impact on customer experience during installation, as well as corporate revenue goals.

Essential Duties & Responsibilities:

Time management and planning

Knowledge of Salesforce

Fundamental reporting and Microsoft Excel skills

Strong problem-solving skills

Strong organizational skills and high attention to detail

Ability to remain calm under pressure

Ability to work on several projects or issues simultaneously

Ability to work independently or in a team environment as needed

Strong, effective written and verbal communication skills, both internally as well as with customers and partners

Extreme ownership of responsibilities and accomplishing goals

Liaising with Operations and engineers to discuss the progress of the project and address any issues that arise

Statistical and mathematical skills and ability to apply such knowledge in practical situations when determining install durations and crew utilization

Minimum Qualifications:

Two plus years of Project or Account Management experience

Experience in residential home improvement project coordination or project management

Proven customer service background

Proven friendly telephone voice and demeanor

Ability to remain organized in a fast-paced environment, while managing multiple projects

Excellent written and verbal communication skills

Experience using a CRM and/or project management software

Curious, always seeking to learn more and understand

Preferred Qualifications:

B.S. / B.A. degree and minimum 3 years related experience; or equivalent combination of education and years of related experience

Technical knowledge of solar system installations

NABCEP certification is a plus

Physical Demands and Working Conditions

Able to work upright and stationary and/or standing for working hours

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method

Able to position and move objects up to 10 pounds

Able to use and learn standard office equipment and technology with proficiency

The position requires travel with the potential of overnight stays between assigned facilities and various locations within the community. Less than or equal to 10% travel

Day to day work is completed in the office at personal computer M-F, first shift hours

Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [email protected]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.