Scheduler

In this role you will serve as a liaison between nurses and current customers. You will schedule healthcare consultations and follow up with customers to ensure they are prepared for and understand the consultation process. 

Working hours: 2:00pm – 22:30pm CET 

Hybrid position with 1 year contract.  

Start date: 1st November 2024 

A day in the life... 

• Request availability of our specialists primarily to be done through our platform which may include, rarely, contact via text & phone. 

• Manage an active queue of requests with timely follow-up. 

• Assisting our specialists with account concerns. 

• Maintain customer's confidence and protect operations by keeping information confidential. 

• Effectively navigate multiple internal systems and processes to obtain appropriate data. 

• Communicate with customers throughout the scheduling process to ensure consultations are completed timely via email, phone, & text messages. 

• Schedule consultations and follow up with customers to ensure they are prepared and understand the consultation process. 

• Analyze, troubleshoot, and resolve scheduling conflicts. 

• Accurately input necessary customer information into the database. 

• Work closely with our nurses and Member Support team to facilitate successful consultations.

• Work collaboratively and efficiently while providing exceptional customer service to our members. 

• Meet team/personal qualitative and quantitative targets 

What we are looking for... 

• 1+ years of employment experience in the customer service industry or related industry 

• Scheduling experience is a plus. 

• Ability to navigate through multiple technology platforms. 

• Time Management, Organization, Attention to Detail, 

• Critical Thinking, Customer Services Skills, and Data Entry. 

• Excellent verbal, written, and interpersonal communication skills. 

• Ability to prioritize and perform multiple high-priority tasks concurrently with minimal direction. 

• Team player with the capacity to coordinate across departments 

Our people are the Heart of Accolade 

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. ​We do this by living our core values:  

Member Obsessed 

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? 

Be Fearless 

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. 

Stronger Together 

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care 

We care deeply about the human beings we work with and serve. We have each other’s back.  

Embrace Reality 

We bring the data, tell the truth, and trust each other. 

Relentless Execution 

We operate with a bias for action. Take initiative, move fast & have fun.