Scheduler

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

Meriplex is looking for a Scheduler to join our strong-growing organization. In this role, you will manage resource schedules to ensure the right resource is assigned to the right task, the task is completed in a timely manner and that additional resources as assigned as needed. The Scheduler resolves scheduling conflicts as well as escalates issues work is not completed within the scheduled timeline. This position confirms the correct labor charging and billing to ensure that each resources’ time spent is accurately documented.

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Engage directly with customers to ensure that all aspects of the projects are operating efficiently and on time. Remember, at Meriplex, we strive to provide excellent customer service.
• Develop a scheduling process to manage resources.
• Complete a listing of resources and skill sets by locations. This is how you become the best subject matter expert!
• Resolve issues when scheduled resources do not complete work as scheduled or are pulled for escalations. Set your team up for success. Nobody likes to be left in the dark.
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers. Your patience under high pressure situations will payoff here.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. This is how you become the best subject matter expert!

Let’s work together to succeed together! Relevant experience in the following areas will get you off to a great start:

• 4+ years of experience in scheduling projects and service tickets.
• Excellent communication skills, verbal, written, and most importantly listening, to communicate effectively with both technical and non-technical individuals.
• Excellent time management skills, managing multiple tasks and responsibilities simultaneously.
• Background in an IT or Managed Services highly preferred.
• Bachelor’s degree from an accredited university/college preferred.
• Prior Telecommunications and/or IT infrastructure experience preferred.
• Experience with ConnectWise and SmartSheet highly preferred.

Let’s work together to succeed together! Relevant industry experience in some of the following areas (more is better) is a good start:

• Assisting Professional Services in managing the service ticket board.
• Assigning resources
• Coordinating all needs with the client.
• Resolving issues effectively and immediately.
• Assisting with scheduling of non-Professional Services resources when special skill sets are needed or Professional Services are not available.
• Successful track record of both short- and long-term client project completions with references.
• Demonstrating the ability to drive timelines with internal resources across Meriplex.
• Ability to work with minimal supervision.
• Demonstrating the ability to work with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners and alliances.
• Demonstrating the ability to apply complexity and thinking on multiple levels of abstraction, demonstrating the use of critical thinking techniques.
• Ability of sound business acumen skills; thriving in a fast-paced, dynamic work environment.

Required Qualifications:

• Excellent Customer Service Skills
• Excellent Communication Skills, written, verbal, and listening
• Must be able to document issues with a high level of accuracy and attention to detail
• Ability to work independently and/or as a part of a team

Desired Qualifications:

• CAPM highly preferred, must be acquired within the first six months of employment if not complete.
• Certified Project Manager Professional (PMI PMP) preferred.

Work Schedule/Travel – Standard Meriplex business hours of 8:00 AM to 5:00 PM with flexibility to meet deadlines.

We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in-depth, real-world experience in a related field.

The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.