Scheduling Access Rep

At Children’s Wisconsin, we believe kids deserve the best.

Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places:

• Affiliation with the #4 children's hospital in the country (according to Parents magazine)

• Board-certified pediatricians (learn what it means to be 'board-certified')

• Many locations spread throughout southeast Wisconsin

• Commitment to population health and an increased role for pediatricians in the care of children

• Doctors who are very active in their local communities

• Access to many health and wellness programs designed to keep kids safe and healthy

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

This role is an active member of the access team and works to welcome patient families to Children’s Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Minimum Job Requirements

Education

High school diploma or equivalent.

Experience

Knowledge / Skills / Abilities

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.

• Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.

• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.

• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.

• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.

• Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures.

• Requires the ability to sit for extended period of time while performing duties.

• May be required to stand for extended periods of time and may be required to lift up to 25 pounds.

• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

This is a full time position working M-F

8:30-5:00

9:00-5:30

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.