Scheduling and Logistics Coordinator

About the Position

The primary functions of the Clinician Scheduling Coordinator are to create and troubleshoot monthly clinician service schedules, provide customer service, and serve as primary liaison between all of our contracted facilities, their staff members, and any GuideStar employees.

Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical.

Our scheduling role is different from a traditional healthcare scheduling position. If you are motivated by problem solving and have experience in an intricate, fluid scheduling environment, GuideStar Eldercare could be the next step in your career!

Essential Job Responsibilities:

- Coordinate and update clinician schedules daily as indicated by changes in facility or clinician status in an efficient and effective manner.

- Work collaboratively with clinical leadership and Scheduling Manager Director of Clinical Logistics and Communications to draft monthly schedules.

- Manage issues, concerns, and questions by outpatient facilities regarding Vanguard's services.

- Work collaboratively with clinical leadership and Director of Clinical Logistics and Communications to draft monthly schedules.

- Prompt Customer Service Representative style with professionalism in communication between clinicians and facilities.

- Collaborate with Director of Clinical Scheduling & Logistics to regularly monitor new patient referrals and facility patient numbers, making changes to the schedule as necessary.

- Pinpoint area(s) in need of coverage and coordinate coverage with department head.

- Update contact database with nursing home contact information and provide changes to appropriate GuideStar personnel.

- Report critical issues to clinical management and operations team as needed.

- Assist with data entry of patient and facility documentation.

- Perform other duties as assigned by supervisor.

What we are looking for:

- Problem-Solver enjoys the challenge of a complicated puzzle; motivated by finding solutions and thinking outside of the box. 

- Detailed: thrives on making sure even the smallest detail is uncovered and planned for 

- Organized: plans and prioritizes work, able to break large goals into manageable, smaller targets; analytical thinker 

- Adaptable: able to smoothly change direction with little notice, receives feedback and manages needed changes 

- Optimistic: upbeat and tenacious in working toward goals; resilient and able to bounce back from difficulties 

- Experienced in Microsoft office, Excel, and other reporting tools.

Benefits of Working Here

- Excellent benefits package, including medical, dental, and vision.

- 'Employee Only’ medical premiums are 100% company paid.

- Voluntary short and long-term disability, accident insurance and hospital indemnity insurance plans are available.

- $50,000 in basic life and AD&D insurance coverage is provided and additional voluntary life insurance is available.

- 401(k) plan is available for employee contribution.

- Three (3) weeks paid time off per year (15 days).

All GuideStar employees must be vaccinated against COVID-19 and flu. GuideStar follows all applicable laws; contact [email protected] for more information. 

WHAT MAKES US GREAT

GuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. GuideStar Eldercare's mission is to enhance the quality of life for patients by easing their suffering while actively promoting their safety, functionality, and dignity.

We believe in bringing the highest level of clinical care to the long-term care population. GuideStar is led by CEO and Founder Dr. Steven L. Posar, alongside our clinical team of expert physicians, psychiatrists, gerontologists, neurologists, and psychologists, who work with our clinical staff to find the best possible outcomes for our shared patients. Our neurologically based model ensures proper diagnosis and treatment, which improves care outcomes for patients with dementia, neurocognitive impairments, and/or psychiatric conditions.

GuideStar is dedicated to rigorous clinical care protocols and exceptional documentation and communication, based on the most up-to-date research and practice. Our dedication is underscored by our own research and desire to educate the greater long-term care industry. Most recently, our research on antipsychotic reduction through neurologic protocols was published in JAMDA in September of 2023. Associations and publications our research has been featured in include: PALTC, McKnight’s, AAGP, OHCA, and AAIC.

GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

GuideStar is committed to the full inclusion of all qualified individuals. As part of this commitment, GuideStar will ensure that persons with disabilities are provided reasonable accommodations. If you need accommodation please contact us at [email protected]