Scheduling Care Coordinator

Cortica is looking for a Scheduling Care Coordinator to join our growing multi-disciplinary team.  

In this role, you will work collaboratively with teammates to create optimal schedule plans and care coordination based on recommendations for Cortica clients under the direction of the Head of Client Experience. This role will allow you to utilize critical thinking and organizational skills to plan, build and execute comprehensive care.  
 
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 
 
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

What will you do? 

• Work collaboratively with Head of Client Experience and Technology teams to understand the scheduling guidelines and implement processes them in order achieve optimal scheduling plans for Cortica clients  
• Create optimal schedule plans and care coordination based on received clinical recommendations  
• Identify and correct problems relating to scheduling fills, cancelations, scheduling conflicts, and EMR errors/fixes with guidance from Head of Client Experience and Technology teams 
• Manage appointment cancellations and arrange for substitute coverage and/or make up sessions according to the Scheduling Equity Guidelines  
•  Provide patient and therapist scheduling updates utilizing email or instant communication  

• Collaborate with teammates and communicating properly within the scheduling team to create optimum treatment plans for Cortica clients  
• Take initiative to identify client demands, scheduling roadblocks and communicating the findings to through the existing line of communication and authority 
• Process therapist availability and PTO changes after supervisor approval through Scheduling Helpdesk  
• Place pre-authorizations and submitting patient benefits cases for all services when needed 
• Handle a heavy volume of calls, emails, portal messages while managing helpdesk tickets assigned internally  

• Practice knowledge of HIPAA policies and guidelines while communicating client matters 
• Set priorities, manage time effectively and meet deadlines assigned by the Scheduling Care Supervisor or Regional Scheduling Manager  
• Assist with special projects and administrative tasks assigned by the Head of Client Experience and Technology teams  
• Maintain flexibility in schedule and work hours to meet business needs such as covering evening shifts and weekends when needed  
• Other duties may be assigned to meet business needs 

We’d love to hear from you if: 

• Bachelor’s Degree preferred.  
• 2 years’ scheduling experience in an office setting preferred. 
• Knowledge of Microsoft Word, Excel, and Internet Applications. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 

• Knowledge of principles and processes for providing customer and personal services. 
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• You have knowledge of HIPAA regulations to safeguard patient information.  
• You are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• You can occasionally lift and/or move up to 40 pounds. 

Your compensation and benefits 
 
Cortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more. 

The base pay range for this opening is $21.00 to $27.00. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.  

Cortica may identify specific roles as 100%, permanently remote roles (as defined in the role’s job description). Teammates in these roles do not have the option to work in the corporate office or a Cortica clinic unless approved in advance by their supervisor.