Scheduling Coordinator

Connected Home Care Caregivers possess that special something that makes them indispensable. They help our clients feel listened to and in control of their lives - by handling complex medical needs, preparing favorite meals, or simply taking a walk around the block. They intuitively know just what is needed. Just like family.

Connected is a locally owned and operated home care company that is growing. We offer career advancement and professional training and like to promote from within. Our team is like family and we are looking for people who want to make a difference. Our clients have a variety of needs and we are looking for people who have a passion for assisting older adults to live their most life fulfilled lives at home.
 

JOB SUMMARY:

This position supports the Scheduling Team and Office Manager to successfully operate and grow the business. Responsibilities and qualifications of this position are to meet and comply with Homecare policies and procedures, federal and state rules and regulations, and to adhere to confidentiality guidelines as set forth in the Health Insurance Portability and Accountability Act of 1996.

KEY RESPONSIBILITIES AND DUTIES:

• Responsible for confirming and communicating caregiver availability to schedulers
• Responsible for monitoring emails & following up as needed
• Responsible for picking up phone calls
• Manages quality assurance calls (client and caregivers)
• Manages schedule change communication with ASAP case manager
• Accurately records changes in schedules made by clients, family, or community case managers in the computer system and communicates with each party in a timely way.
• Ensures client cancellations are addressed and all parties are informed of changes.
• Tracks and reports changes in status of clients including: hospitalizations, transfers out of geographic area, nursing home placements, and vacations.
• Logs complaints in a timely way, and ensures preliminary resolution by examining quality improvement measures.
• Keeps daily notes in oz of all actions including conversations with caregivers, clients, family members, case managers, etc
• Manage PPE Distribution
• Other duties as assigned by Office Manager

JOB REQUIREMENTS:

• 1 year proven Administrative Skills
• Proven customer services skills
• This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Computer proficiency in Google Systems (Doc,Gmail, Spreadsheet, Drive) and Microsoft word.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Bi-lingual in a HUGE PLUS

Make a difference in the life of a senior. Apply now!

Connected Home Care is a HouseWorks, LLC Company

Connected is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.