Scheduling Coordinator

Are you a task master that goes above and beyond the call of duty to provide excellent customer service? We are looking for a Scheduling Coordinator that will schedule production crews for efficiency, manage projects, communicate project plans with internal stakeholders/customers, and liase with our sales and leadership teams.
 
Qualifications:
As Scheduling Coordinator you will be responsible for:

• Scheduling and Project Coordination
  
  • Meet or exceed goals for scheduling crews to capacity.
  • Review installation calendar and make decisions that increase efficiency and productivity.
  • End-to-end review of jobs to ensure all required tasks are completed (e.g. customer calls, proposal updates, invoice review, etc.)
  • Partner cross-functionally with accounting, sales, production, Thrasher sales, etc. to ensure data accuracy.
  • Build strong relationships with Branch Managers and Hello Garage leadership.

• Customer Support
  
  • Follow up on reviews, Net Promoter Score (NPS) and cases to ensure customer satisfaction.
  • Share learning experiences with management team and individuals.
  • Answer questions and problem solve for customers.
  • Leads and participates in orientation and training as it relates to improving the customer experience.

• System Support
  
  • Add or remove Customer Relationship Manager (CRM) system access.
  • CRM set up and maintenance of calendars, availability templates, zones, and zip codes.
  • Troubleshoot CRM issues (open tickets, reset passwords, coordinate resources for help)
  • Add or remove access for various user groups.

• National Appointment Center:
  
  • Provide phone coverage as needed to ensure scorecard metrics are achieved.
  • Provide CRM support (report development, troubleshooting, etc) to National Appointment Center team.

Education and Experience

• 5+ years relevant experience.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams and external partners.
• Strong problem-solving skills and the ability to adapt to changing circumstances.
• Familiar with project management software.

Benefits You'll Enjoy:

• AMAZING CULTURE: Four-time winner of the Best Places to Work in Omaha! Fun, family environment! Collectively driven by our purpose to redefine the contractor industry for the better.
• GENEROUS BENEFITS: Medical, dental, vision, life, and other insurance; retirement plan with profitability match; 3 weeks paid time off to start & 7 holidays; paid paternal / maternity leave; onsite cafeteria; onsite gym and locker rooms; casual dress policy; and more.
• CAREER DEVELOPMENT / GROWTH: Majority of our new roles are filled by internal promotions.

About Us:
Supportworks comprises a family of distinct companies that share a single purpose: to redefine the contractor industry. Foundation Supportworks develops, manufactures, and distributes foundation and concrete repair products to a network of over 130 home repair contractors across North America and beyond. Hello Garage is a franchise system that is opening up the possibilities in the garage renovation space. And SolutionView is a software company that develops digital tools that radically improve the contractor-homeowner experience.
Supportworks is an Equal Opportunity Employer (EOE) and we welcome you to apply!