Scheduling Receptionist

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for Scheduling Receptionist s to join our Helpware team.

Scheduling Receptionist will do the following:

● Answering incoming patient phone calls.

● Scheduling patient appointments for multiple locations.

● Triage patients call efficiently and effectively.

● Effectively answer patient questions with confidence.

● Obtain and enter new patient demographics into EHR Software.

● Assist with incoming patient referrals.

● Providing excellent patient service.

● Perform other duties, as required.

Requirements:

• 6-month experience in a customer service role, dental or subscription service support experience preferred. 
• Fluency in English (C1)
• Computer Skills