Scheduling Resource Manager

Connected Home Care Caregivers possess that special something that makes them indispensable. They help our clients feel listened to and in control of their lives - by handling complex medical needs, preparing favorite meals, or simply taking a walk around the block. They intuitively know just what is needed. Just like family.

Connected is a locally owned and operated home care company that is growing. We offer career advancement and professional training and like to promote from within. Our team is like family and we are looking for people who want to make a difference. Our clients have a variety of needs and we are looking for people who have a passion for assisting older adults to live their most life fulfilled lives at home.

Job Summary:

The scope of this position requires overall management of all caregiver schedules for a given location. Ensuring that client schedules are complete, caregiver schedules are optimized, and all customers are always receiving the highest level of services. The Scheduling Resource Manager oversees the daily operations of the scheduling and recruiting departments for their care center. Providing guidance and support to all scheduling coordinators and recruiting specialists. Working in conjunction with the Director of Care Delivery, the Scheduling Resource Manager works collaboratively across all departments, providing support in both payroll and billing processes. Responsibilities and qualifications of this position are to meet and comply with home care policies and procedures, federal and state rules and regulation, and to adhere to confidentiality guideline as set forth in the Health Insurance Portability and Accountability Act of 1996.

Essential Duties and Responsibilities:

• Maintain strong relationships with ASAP personnel and other referral sources
• Manage and oversee specific contracts as assigned
• Directly supervise, manage and support Scheduling Coordinators and assist office admin staff.
• Directly supervise Lead Home Health Aides
• Work with the leadership team to organize and coordinate scheduling operations and procedures to ensure organizational efficiency, productivity, and growth.
• Support Field supervisors as needed
• Handle all new client intakes/referrals as well as any coordination worksheet that the ASAP sends out
• Using independent judgement ensures that client schedules are complete, caregiver schedules are optimized, and all customers are receiving the highest level of services at all times.
• Pursue, advocate and achieve an increase of service hours and gross profit growth.
• Maintains scheduling teams’ effectiveness through coaching, counseling, monitoring, and appraising job results.
• Provides coaching, counseling, support, and disciplinary actions to field Caregivers.
• Follows established company policies and procedures.
• Maintains scheduling staff by recruiting, selecting, orienting, training employees and decisions on promotional needs or terminations.
• Participants rotating night, weekend and holiday on call coverage as needed.
• Other duties as assigned

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or (4) years of equivalent experience preferred
• 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Minimum one (1) year management or supervisory experience preferred
• Highly motivated
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible
• **This role will be based in Burlington but, need to float between multiple locations in the Greater Boston area such as: Beverly, Waltham and Framingham**

Make a difference in the life of a senior. Apply now!

Connected Home Care is a HouseWorks, LLC Company

Connected is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information. 

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