Scheduling Specilaist

At WelbeHealth our focus is on providing the PACE Program across our healthcare centers. PACE stands for Program of All-inclusive Care for the Elderly. We provide all-inclusive support for seniors including medical, dental, physical therapy and much more. Our core values and participant focus lead the way no matter what.

Our Scheduling Specialist is a critical team member who will ensure Welbe participants (Patients) receive care in a timely manner. The Scheduling Specialist has two primary functions: coordinating participant care, scheduling, and maintaining accurate team member availability for participant appointments. The Scheduling Specialist’s focus includes but is not limited to scheduling requests for participant care, handling cancellations and rescheduling requests, but also responding to calls and in-person participant scheduling needs. Some other key tasks: conducting reminder calls to participants regarding future appointments, and other administrative tasks as directed.

Bilingual English/Spanish or Bilingual English/Mandarin or Bilingual English/Cantonese REQUIRED

Essential Job Duties:

• Effectively coordinates the scheduling of participants appointments, including trouble shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers etc.) and meeting appointment turn-around times as outlined in appointment scheduling protocol.
• Address cancellation and rescheduling requests from both staff members and participants, ensuring that changes are appropriately managed and promptly Communicated to all relevant parties.
• Responds to incoming phone calls, emails, contacts as requests coming into the Center as needed. Appropriately screen, transfer, resolve and dispose of calls expeditiously - while adhering to all process and documentation standards
• Maintains and updates team member schedule availability in source systems, ensuring that accurate information is reflected for all available time slots.
• Ensures that appropriate and timely documentation of all updates and communication is documented in source systems as outlined by department protocols.
• Conducts appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate.
• Provides guidance and support to staff members on scheduling processes and other duties as assigned.

Job Requirements:

• High School Diploma or Equivalency required.
• Minimum of one year experience working in administrative setting required- health care highly preferred. 
• Excellent and accurate data entry skills and experience in multiple software platforms, - including one year’s experience working with an Electronic Medical Record (EMR)
• Excellent organizational and communication skills
• Bilingual English/Spanish or Bilingual English/Mandarin or Bilingual English/Cantonese REQUIRED

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time.
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits

Salary/Wage base range for this role is $23.64 to 29.55 + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications.