School Experience Coordinator - New York City

Vivvi is seeking a talented and passionate School Experience Coordinator to join our team as an administrator who will collaborate with Vivvi's Director of Operations to implement key systems across both the operations and family experience functions.

S/he will have a dual report into the Head of School and Head of Family Experience. Ideally, the individual should be a hyper-organized, forward-thinking problem-solver with exceptional interpersonal skills and attention to detail, as well as someone who has a genuine love for children and is excited to join a high growth company focused on reinventing early childhood education.

Key Responsibilities:

Family Experience: 

• Educate and wow prospective families on the Vivvi Experience through tours, knowledge about programming, and a visible passion for the brand. 
• Oversee the enrollment process for all new families through to the first day of school including:
• Creating and sending contracts & welcome packets 
• Coordinating 'Getting to Know You' sessions for new families. 
• Relay any pertinent paperwork and information to the teachers prior to the meeting 
• Ensure the completion and accuracy of all enrollment paperwork filing physically on site and digitally in Brightwheel profiles and HubSpot.
• Coordinate any follow up parent correspondence prior to first day
• Set up families on Brightwheel to initiate their communication with the teachers using the app 
• Upon approval from Head of School, support back-up care onboarding
• Along with the Head of School and Director of Operations, track all on-site admissions data and participate in monthly enrollment audits 
• Create and facilitate a welcoming environment for all current and future families and faculty. 
• Seek out opportunities and facilitate moments of “surprise & delight” for current and prospective Vivvi families. 
• Collaborate with Head of Family Experience and faculty to execute regularly scheduled all-school and individual family communications and bespoke family milestone celebrations/gifts 

Operations and Space Management: 

• Monitor the front desk during drop off and pick up ensuring that all families, faculty, and guests feel welcome and taken care of. 
• Help ensure safety and compliance of entrance and space overall. Specifically, individual may be asked to participate in the updated Health & Safety Procedures for Contactless Pick-up & Drop Off by engaging in one or more of the following tasks:
• Greet and help to make comfortable all arriving and departing families
• Receive the children at the door in the vestibule
• Take child and parent temperature through contactless thermometer 
• Check children in/out on iPad at the vestibule and wipe off after use
• Help escort children to additional Vivvi faculty for clothes-changing and hand washing
• Help change childrens’ clothing and wash hands 
• Help to store/retrieve childrens’ belongings in Wiggle Room room
• Facilitate the set-up and breakdown of all on-site events, when applicable 
• In collaboration with School Faculty, ensure the space is clean, safe and well kept, according to our health & safety guidelines 
• Regularly communicate with the cleaning staff to ensure needs are being met
• Maintain and keep up-to-date, helpful, and thoughtful bulletin boards & communication in the front vestibule and in the faculty lounge.
• Track all school expenses in the campus-wide budgeting system.

School Experience: 

• Assist school leadership with daily tasks including, but not limited to the coordination and monitoring of daily communications through our SIS, Brightwheel, and the phone system. 
• Track and welcome all drop in families with school faculty. 
• Maintain knowledge of all school operating systems and work with the Director of Operations/Head of School to seek continuous improvement. 
• Support and/or oversee various inventory management and ordering of school supplies, classroom supplies, parent experience supplies, milestone and teacher and student snack programs 
• Support in executing school-wide newsletters with the Heads of School
• Support in coordinating communication and sign-ups for annual Child Celebrations (Parent Teacher Conferences)

Benefits:

• Full-time, salaried role
• Investment in your growth and skill development as an administrator
• Competitive pay, including stock options
• Comprehensive benefits package (medical, dental, vision, etc.)
• Paid time off

To be considered, applicants must be based or willing to relocate to NY. Candidates must also be legally authorized to work in the US or possess independent work authorization.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.

One of Vivvi’s values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others’ rich experience, cultures, backgrounds, perspectives, and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.

Questions? Reach out to us at [email protected] and include your resume. We look forward to receiving and reviewing your application!