Scrum Master

At Relatient we're on a mission to make access to healthcare simpler.

Better health starts with better access to care. Our mission is to simplify the healthcare experience for everyone, and we can't do that without the right people on our team. Relatient employees are passionate about this mission and work collaboratively to bring their ideas to life. With transparent and supportive leadership, our employees are empowered each day to bring creative solutions, while building a long-term career path along the way.

We are currently looking for a Scrum Master to join our team.

The Ideal Candidate

• Is a passionate agile practitioner.
• Good Analytical skills for evaluating information carefully and solving complex problems.

• Can comfortably speak to essence of the agile manifesto's 12 principles

• Focus on the customer and the details that make their experience exceptional
• Encourage innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization
• Collaborate with and across Agile teams to identify and manage dependencies
• Takes pride in the overall quality of the team's deliverables while defining best practices as our teams abide by a You Build It, You Own It attitude
• Is passionate about coaching and mentoring individuals on the value of the scrum framework.

Responsibilities

• Teach stakeholders, product owner, and development team members the mechanics and value of the scrum framework, along with value-driven product development techniques.
• Facilitate effective working sessions and team ceremonies as desired by team. (e.g. vision, roadmap, release planning, sprint review, retrospective, sprint planning, story mapping)
• Train the team to conduct effective daily stand-up meetings focused on attaining the sprint goal.
• Facilitate focused team retrospectives aimed at helping team identify opportunities for improvement with a plan of action.
• Coach product owners in best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog.
• Teach and mentor organization in writing effective user stories.
• Facilitate definition of done negotiations that enable higher product quality through better programming behaviors and devops practices (TDD/CI/CD).
• Coach team members in agile estimation techniques aimed at generating effective team discussions and valuable, working software every sprint.
• Facilitate consensus building activities and conflict resolution in order to improve team effectiveness.
• Frequently assess the scrum maturity of the team and organization in order to coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Proactively conduct one-on-one conversations with team members focused on building trust, identifying coaching opportunities, and improving overall team cohesion and morale.
• Proactively and reactively remove impediments to the team and elevate awareness of any organizational impediments discovered. Ensure root causes are effectively identified and addressed.
• Partner with Agile thought-leaders to explore and become involved in opportunities for improvement across the scrum teams and company as a whole.
• Occasional travel up to 10% is required

Required Qualifications

• Bachelor's Degree in business administration, information technology or related field
• 3+ years of scrum master experience
• Certified ScrumMaster (CSM) or Professional ScrumMaster (PSM) required
• Knowledge and experience with Agile methodologies
• Ability to work and thrive as part of a collaborative team

Optional Qualifications

• Experience in a healthcare environment
• Advanced Certified ScrumMaster (A-CSM)
• Must have familiarity with common and complex Agile practices, software development environments, and industry best practices.

About Relatient

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We've been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Relatient is an equal opportunity employer.

To learn more about our organization, please visit www.heydash.com.