SDL - Ops_Enterprise Program Management

Description and Requirements
Position Summary
This position will have direct responsibility, as a Program Project Management representative, for the day- to -day program management of strategic programs ensuring operational excellence through the identification, prioritization, and implementation of projects / programs that meet strategic, tactical, market, and customer demands. Identifies and resolves project interdependencies, overlaps and integration concerns across the portfolio. Develops and implements a consistently deployed approach to multi-disciplinary project management. Drive change management and manage changes including changes to business processes, systems and technology, job roles and organization structures
Job Responsibilities

• Lead multiple high-priority programs that include various overlapping phases and moderate to large size teams
• Translate the Business Sponsor's mandate into defined Business objectives and Program goals.
• Proactive engagement of internal and external business partners to lead ad develop innovative approach to improving the content and quality of the business' project management methodology
• Understand and govern Project Life Cycle and deliverables
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Manage project budget and timelines to meet speed and cost to market objectives.
• Lead collaboration with Business and Technology to define and deliver solutions in a timely and efficient manner.
• Create business presentations and slides for Senior management
• Manage small/large cross functional teams, anticipate staffing needs, acquire talent for the future, and manage attrition.
• Provide regular coaching and feedback to team members to enable them to improve their performance, to raise individual and organizational capabilities

Education, Technical Skills & Other Critical Requirement
Education
Graduates or Post-Graduates with strong communication skills
Experience

• Overall 10+ years of work experience with 8-10 years of relevant experience in PPM function
• 7+ years of supervisory experience will be preferred in case of a team manager role

Technical Skills

• Independently lead project/program
• Ability to lead project team members that spans multiple functions and areas.
• Experience in creating and delivering Business presentations
• Must be able to facilitate large groups, conduct effective meetings, enforce accountability, and drive issue resolution.
• Effective communication and negotiation skills required, with the ability to establish strong relationships at all levels of management.
• Strong problem solving and analytical abilities required.
• Candidate must thrive in a fast-paced, changing environment.
• Quick learner with analytical bend of mind and eye for details
• Teamwork/ Managing Self / Adaptability to change
• Ability to work successfully in production driven environment
• Should be good in excel reporting (knowledge of graphs, pivots, macros, VLOOKUP, etc. is an advantage)
• Excellent documentation skills example- creating SOPs, process maps etc.
• Interpersonal communication and influencing skills
• Prioritization and time management skills
• Exhibit use of sound business judgment
• Demonstrate a sense of urgency, as appropriate
• Ability to find creative and innovative solutions to business problems
• Effectively manage research/resolution/follow-ups for closure of open items
• Build relationship with Onshore Management to ensure a "one-team approach"

Other Critical Requirements (licenses, certifications, specialized training - if required)

• Should be proficient in MSP tool, Excel & PowerPoint
• Project management certifications are preferred

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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