SDOH Project Coordinator - Flexible Services

POSITION SUMMARY:

Boston Medical Center Health System (BMCHS)'s Accountable Care Organization (ACO) program is comprised of multiple ACOs with a variety of clinical sites, including a mix of academic medical centers, community hospitals and community health centers across Greater Boston, Western Massachusetts, and Southern Massachusetts. Together with BMCHS, ACOs share risk for Medicaid patients as part of the MassHealth initiative to transform healthcare via formation of Medicaid ACOs. In order to succeed in the Medicaid ACO, BMCHS is rapidly designing and implementing programs to drive quality and manage total cost of care.

Part of this portfolio is a set of programs that go beyond traditional clinical services to address social determinants of health like housing and nutrition. Through the MassHealth Flexible Services Program, ACOs may provide health-related nutrition and housing supports to certain members, with the goal of improving health outcomes and reducing total cost of care.

The Social Determinants of Health (SDOH) Project Coordinator works with internal and external contacts to organize the various components needed to initiate, run and conclude the Flexible Services Program, as part of BMCHS's Population Health team. Duties include coordinating schedules and activities, compiling reports, referral entry, system trainings, and tracking progress and results. Requires excellent communication skills and knowledge of database and project management software.

Position: SDOH Project Coordinator

Department: Flexible Services, Population Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Coordinates the Flexible Services Program, under the direction of the Manager of Social Services, including but not limited to the following:

• Establishes collaborative relationships among the internal team and various social service organization partners.
• Program referral entry and approval.
• Participates in implementation and on-going project meetings and schedules meetings.
• Follows up with team members, monitoring progress towards achievement of deliverables, to ensure adherence to deadlines and to enable the project team to more efficiently complete the highest priority work.
• Reviews, monitors, and tracks progress towards completion of projects; maintain records and assist in preparing reports through familiarity with progress in projects. Responsible to track project changes and to produce updated weekly project schedule.
• Maintain and update the flexible services tracking system. Generates customized reports in Excel (including pivot tables, VLookup's, etc) and Access.
• Assists with editing and tracking contracts, tracks and monitors project expenses, processes invoices.
• Performs administrative functions such as:
• - Preparing and/or editing meeting minutes, presentations and tables.
• - Coordinate meetings, including travel arrangements and expense reports.
• - Files all project documents.
• Prepares materials to support various decision making processes as appropriate to support the ACO
• Performs other duties as required.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Requires Bachelor's degree (or equivalent combination of formal education and experience).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

EXPERIENCE:

• 2+ years of health care or social services education/experience is required.

KNOWLEDGE AND SKILLS:

• Excellent verbal/written English communication skills, including excellent grammatical, editing and proofreading skills.
• Strong organizational and project management skills.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications. Ability to produce complex documents, perform analysis and maintain databases.
• Ability to work independently and exercise independent judgment.
• Excellent interpersonal skills necessary to be socially perceptive in accepting and relaying confidential information, communicating policies and procedures, and interacting effectively with a variety of Medical Center personnel and outside personnel.
• Strong problem solving skills.
• Proven ability to work with confidential information.
• Dedicated team player with willingness and desire to learn and grow within the organization.
• Passionate about our mission to provide Exceptional Care Without Exception to our patients and members.